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Job details
Salary $13 – $16 an hour
Job TypeFull-time
Number of hires for this role 1
Qualifications
- OneSite (or similar): 1 year (Required)
- Apartment Leasing: 1 year (Required)
- Spanish (Required)
- High school or equivalent (Preferred)
Full Job Description
Providence Lakes Apartments is looking for a full time Leasing Professional for our beautiful apartment community in Brandon, Florida! If you are bi-lingual, organized, dependable and have excellent customer service and sales/marketing skills, we have an amazing opportunity for you!
Job Summary
The Leasing Professional reports to the Property Manager and supports the leasing operations. Primary responsibilities include interacting with both prospective and current residents, securing both new and renewal lease agreements, and providing stellar customer service.
Duties and Responsibilities
- Leases apartment homes at Providence Lakes to prospective residents by communicating and demonstrating the value of residing at our community.
- Responds to phone and e-mail inquiries from prospective residents. Applies sales techniques to schedule in-person or virtual tours of Providence Lakes and checks the availability of apartments based on their preferences and budget.
- Follows up with prospective residents and comfortably utilizes closing techniques to turn visits into applications. Documents contacts and schedules future follow ups in OneSite.
- Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with the leasing process.
- Notifies prospective resident of approval or disapproval. Assists future residents with completing the lease agreement and collects initial rent and deposit payments. Assists new residents with the move-in process.
- Prepares and maintains a file for each resident according to policy and procedures.
- Proactively contacts residents with expiring leases to close the renewal of the lease in advance of the lease expiration date. Effectively communicates the benefits of renewing the lease.
- Assists with community marketing efforts by promoting positive awareness of Providence Lakes and increasing prospective resident traffic. Contacts prospective residents by phone to schedule tours.
- Receives and corresponds with residents regarding maintenance service requests or other needs. Creates maintenance service requests in OneSite and triages requests to the appropriate staff members. Promotes positive resident relations and provides responsive customer service to our residents.
- Ensures adherence to Chandler Residential policies and safety procedures; complies with policies for reporting incidents.
- Monitors the community landscape and other attributes to identify and then report potential safety hazards and concerns and to ensure quality property aesthetics.
- Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
- Performs other related duties as assigned to meet the needs of the business.
Required Qualifications
- 1-3 years of experience in leasing, sales, and/or customer service required
- Bi-lingual
- Willingness to work most Saturdays
Knowledge, Skills, and Abilities
- Sales knowledge, skills and abilities to sell products and services to new and existing customers
- Customer service skills and conflict resolution skills to overcome objections and resolve issues
- Skill and ability to clearly and concisely communicate verbally and in writing
- Organizational skills to maintain records and schedules
- Knowledge of apartment management laws and regulations at the federal, state, and local levels
- Ability to visually inspect units, grounds, and other aspects of the community to determine adherence to standards
- Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint).
- Knowledge of Onesite and Yieldstar is preferred.
- Ability to maintain confidentiality and maintain appropriate discretion
Physical and Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 30 pounds.
This job operates in a professional office environment with occasional exposure to outside weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. Employee will also need to safely operate golf cart to conduct leasing tours.
Job Type: Full-time
Pay: $13.00 – $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends
Supplemental Pay:
- Commission pay
COVID-19 considerations:
All employees, vendors, residents and prospective residents are required to wear masks and practice social distancing within the leasing office.
Education:
- High school or equivalent (Preferred)
Experience:
- OneSite (or similar): 1 year (Required)
- Apartment Leasing: 1 year (Required)
Language:
- Spanish (Required)
Work Location:
- One location
Typical start time:
- 9AM
Typical end time:
- 6PM
Company’s Facebook page:
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
