Job ID 2020-8476
Category Student
Overview
The Full-Time Leasing Consultant will be responsible for providing a positive community experience to residents and effectively market and lease apartments to prospects, while building and developing a professional foundation to launch their career.
Responsibilities
Maintain a positive customer service relationship and provide a sense of communities where students want to live
- Assist with planning and hosting of resident events
- Write up and file service requests from residents upon receipt
- Contribute to the general upkeep and cleaning of office, common areas and model
- Assist residents with the move-in and move-out processes
- Assist in the performance of the turn process
- Adhere to the Peak Science of Service Standards
- Adhere to Peak policies and procedures
Effectively market and lease apartments, selling the product and services of the property to prospects
- Greet prospective residents and show model, market ready units and common areas
- Assist prospective residents with completion of online application
- Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the training materials
- Contribute to optimizing occupancy while maximizing leased rent
- Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed budgeted occupancy percentages
- Maintain thorough product knowledge of the property and competition
Perform various administrative tasks, including but not limited to:
- Assist with market surveys, as needed
- Collect deposit and/or fees associated with move-in
- Accurately prepare and have a thorough knowledge of all lease-related paperwork
- Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary
- Inspect units on a quarterly basis as well as prior to move-in
- Audit all lease and renewal files for key controls and bonus submission to the Property Manager
- Perform other tasks and duties, as assigned by Property Manager
Qualifications
- High school diploma or equivalent is required; college degree preferred
- At least one year of sales and/or customer service experience required
- Previous apartment leasing experience preferred
- Excellent verbal and written communication skills
- Technically savvy individual that can navigate through various social media platforms and a familiarity with Microsoft Office required
- Proficient in Entrata property management software or other similar property management software preferred
- Proven ability to demonstrate Peak’s Mindsets
