The Full-Time Leasing Consultant will be responsible for providing a positive community experience to residents and effectively market and lease apartments to prospects, while building and developing a professional foundation to launch their career.
Business Expertise:
- Customer-orientated individual who can maintain a positive relationship and provide a sense of community where students want to live
- Effectively market and lease apartments, selling the product and services of the property to prospects.
- Flexible and capable of prioritizing tasks when working in a busy and changing environment
Essential Duties & Responsibilities:
- Assist with planning and hosting of resident events
- Write up and file service requests from residents upon receipt
- Contribute to the general upkeep and cleaning of office, common areas and model
- Assist residents with the move-in and move-out processes
- Assist in the performance of the turn process
- Adhere to the Peak Science of Service Standards
- Adhere to Peak policies and procedures
- Greet prospective residents and show model, market ready units and common areas
- Assist prospective residents with completion of online application
- Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the training materials
- Contribute to optimizing occupancy while maximizing leased rent
- Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed budgeted occupancy percentages
- Maintain thorough product knowledge of the property and competition
- Perform various administrative tasks
- Assist with market surveys, as needed
- Collect deposit and/or fees associated with move-in
- Accurately prepare and have a thorough knowledge of all lease-related paperwork
- Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary
- Inspect units on a quarterly basis as well as prior to move-in
Education/Experience and Technical Requirements:
- 1-2 years of customer service and/or sales experience highly preferred
- Strong communication skills
- High energy with a desire to work in a fast-paced environment
- A desire to help others and impact your community
- Availability to work evenings and weekends as required
- Proven ability to demonstrate and embody Peak’s Mindsets
- Ability to read and write English fluently
- Ability to perform basic to intermediate math
- Computer literacy required
- Proven ability to demonstrate Peak’s Mindsets
