JOB RESPONSIBILITIES:
- Provide exceptional customer service
- You will anticipate guests needs, respond promptly and acknowledge all guests in a timely manner.
- You will maintain positive guest relations at all times.
- You will resolve guest complaints and ensure guest satisfaction.
- You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- You will process all guest check-ins, and verify registration information with the guest.
- You will handle overbooked or ‘walked’ guests.
- You will accept and record wake-up call requests.
- You will communicate pertinent guest information to designated departments/personnel (i. e., special requests, amenity delivery).
- You will resolve discrepancies on the room status report with housekeeping.
- You will train with and learn Food and Beverage operations to fill in as needed.Experience and Skills
– FUll Requirements:
- Previous experience working as a front desk agent or in a similar role
- A high school diploma or equivalent vocational training certificate
- Experience working at a hotel establishment (highly desired)
- Proficiency with computers
- Basic math skills
- The ability to provide excellent customer service and maintain a professional demeanor at all times
- The ability to input and access information in the property management system and/or points-of-sale system
Ideal Skills & Qualities:
- Great verbal and written communication skills
- The ability to create a fun and supportive working environment.
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
