General Job Description / Responsibilities
- Build a team of highly motivated, skilled and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
- Provide first-class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally. Create professional and friendly office environment.
- Maintain occupancy at or above 99% and collections at or above 98% of potential income.
- Achieve the highest possible net operating income (NOI) through the implementation of effective cost control; revenue improvement efforts; and effective budget management
- Focus on improvement and upkeep of the properties’ curb appeal and cleanliness
- Oversee the Maintenance Department. Implement systems, procedures, and expectations. Find ways to improve performance and productivity while reducing expenses.
- Ensure property management software is accurate, up to date at all times, and being utilized to its fullest functionality.
- Maintain a positive reputation, and relationship with school and community.
- Actively network with local higher education and city officials to establish effective working relationships for the benefit of the property and its residents.
- Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
- Ensure your team spends necessary time on campus and at local businesses to promote cross adverting and positive relationships.
- Implement and maintain a thorough annual marketing plan. Implement daily and weekly goals. Work closely with Leasing Manager and staff to ensure all potential marketing avenues are being fully utilized.
- Ensure website and marketing materials are up to date and portray the property in a positive light
- Effectively maintain product knowledge of property and competitive properties through consistent market research and networking. Ensure leasing staff develops and maintains similar knowledge.
- Establish, implement, and monitor leasing goals and lease renewal programs to meet required occupancy.
- Plan, advertise, and manage resident functions and events.
- Coordinate advertising events on campus; create partnerships with school and student programs whenever possible
- Conduct analysis of operating expenses to determine items and methods for expense cutting.
- Oversee monthly reports, budget targets, and variance reports as needed.
- Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.
- Manage collections, evictions, and other legal and administrative tasks.
- Coordinate, schedule, and supervise activities of all contracted services, including, but not limited to: pest exterminators, trash collectors, landscaping, snow removal, turn contractors, and major repair contractors.
- React to potential situations which would cause liability to the property or the management company. Ensure all landlord/tenant statutes, fair housing laws, and safety codes are followed, and train staff accordingly.
- Perform quarterly inspections and oversee a successful turn via pre-inspections, scheduling, and vendor bidding processes.
- Update and Monitor an effective preventative maintenance program.
- Monitor service request turnaround and ensure the responsiveness of the maintenance staff.
- Communicate needs, ideas, and problems effectively with Manager so properties and run as efficiently as possible.
- Communicate effectively with staff members to ensure compliance with all policies and procedures.
- Ensure that all staff is also maintaining the highest quality of workmanship and professionalism, or take necessary action to correct problems promptly.
- Hold weekly meetings with employees to facilitate learning, communication, and team building.
- Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.
- Perform other job duties as requested by Manager or as needed to ensure a successful property
