About Opendoor
At Opendoor, we’re on a mission to make it simple to buy and sell homes. The traditional process is broken, with an average home taking over 90 days to sell and costing thousands of dollars. We make buying and selling home stress-free and instant. We’ve built an exceptional team, have raised over $600 million from top-notch investors and are growing fast, buying and selling more than $100 million of homes per month.
About our city offices
Our company is national, but many parts of what we do are local: we’re in the business of buying and selling homes, which we need to repair, clean and get ready for market. Our customers are also local: they look for a new home in a particular neighborhood or school district, and they sell in the same way. Our local offices are responsible for understanding and serving the local market and all of the homes we buy and sell there.
The General Manager
The General Manager—Tampa will have ultimate responsibility for our success in Tampa Bay. The General Manager— Tampa will lead a cross-functional team to drive growth, ensure a delightful customer experience for both sellers and buyers, and oversee efficient daily operations that produce beautiful homes, as quickly and efficiently as possible.
This role is highly collaborative: you will interact with our leadership team in San Francisco, and in other cities.
You will:
- Own our growth strategy in Tampa, partnering with Finance to set goals, and with Marketing & PR to execute across channels
- Own our performance metrics in Tampa: you’ll monitor key metrics on a daily, weekly and monthly basis and dig into root causes to understand and address emerging trends
- Own the Tampa budget: you’ll oversee spend on our homes and on marketing
- Hire and manage a local team that spans multiple functions across growth, business development, and operations. You’ll monitor team productivity, manage them to goals, and drive workplace and cultural norms that align with our company values.
- Drive a delightful customer experience: you’ll work with your team to build and implement processes that inspire trust, from the moment a customer first reaches out to us, to the moment we close. You’ll be maniacal about reviews and customer feedback.
- Be an internal champion for Tampa: you’ll represent the Tampa office to our HQ in San Francisco and other offices, and agitate when you see things that need solving.
- Be the external face of Opendoor in Tampa: you’ll represent Opendoor to local press and important industry partners and vendors.
- Facilitate communications between the Tampa office and HQ: you’ll update the company on performance in Tampa, and make sure your team is up to speed on everything we’re working on nationally.
You have:
- At least 7+ years of experience in strategy, operations, marketing or general management, and at least 2 years of experience running a business or business unit
- Experience leading a cross-functional team, including working closely with operators
- B.S. in Engineering or Economics
You are:
- A strong people leader with the ability to motivate and inspire cross-functional teams
- A creative problem solver, with a proven track record of thinking “outside the box” to solve complicated and multi-faceted problems
- A strong and structured communicator, both verbally and in writing
- Quantitative and data-driven; able to draw insights from data, but also to make decisions based on imperfect data
- Willing to roll up your sleeves and do “whatever it takes”
- Hungry and energetic to hit ambitious goals
- Customer-centric: you care deeply about every customer interaction and the experience of all buyers and sellers
- Willing to travel up to ~10% of the time
Bonus:
- Experience working at a high-growth technology company
- Running a business unit or managing a P&L
- Experience in real estate
- You’ve lived in the city for at least 2 years
- MBA or Master’s degree in Marketing or Business Analytics from a top-ranked university
Opendoor values Openness
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
