As one of the Largest privately-held retail development firms in the country, WS has developed 98 properties comprising of 23 million square feet across 10 states. From its origins in suburban New England, our portfolio has grown nationally to include urban core retail, high-end lifestyle centers, and mixed-use developments. We are one of the few in our field to maintain a fully vertically-integrated company, with professionals in design, construction, operations, leasing, lease compliance, Development, finance, capital markets, acquisitions, marketing, information management, and accounting. Our Seaport project is the largest single real estate development project in the City of Boston currently, with a total of 4.5 million square feet of retail, residential, office, and hotel buildings left to be developed. At each property, we build to own and commit to long-term investments by forging relationships with communities built on trust, respect, and teamwork.
Overview
The General Manager (GM) has overall responsibility for the success of the property. The GM is a leader at WS Development and has direct reports including a Marketing lead, an Operations lead, and a Property Coordinator. The ideal candidate will be both a strategic leader and a detail-oriented executor. We work in an entrepreneurial environment, so the candidate must possess the ability to pivot and evolve, and to make decisions in a rapidly moving environment. An orientation toward customer service is also paramount as we work to serve our customers, our tenants, and our communities. The day to day work of a GM is highly cross-functional in nature.
Key position accountabilities
•Lead day to day activities of the center including operations, marketing, customer service, sales, and administrative
•Build + manage external partnership relationships, including those with tenants, customers, the community, the government, and financial partners
•Select, and guide your team to select, great and knowledgeable vendors and negotiate the best deals
•Partner with leasing to attract, retain, and grow tenants
•Partner with construction and development to improve the property
•Build and drive strategic brand partnerships, resulting in incremental revenue
•Build + present the property strategy – operations, marketing, financial, competitive landscape
•Manage the property finances and critically evaluate financial trade-offs
•Juggle a large workload with a focus on efficiency and prioritization
•Execute on a large volume of tasks by
oLeveraging and leading cross functional partners (development, construction, leasing, corporate marketing, accounting)
oLeading smooth property operations (property looks great and is inviting, property is safe, budget is met)
oLeading smooth and effective property marketing (strong marketing plan + execution)
•Serve as a member of the MOD rotation (1 weekend day per month)
Qualifications and competencies
•Enthusiasm, entrepreneurial initiative, and a strong work ethic
•Strong organizational skills
•Clear, concise communication skills
•Desire to work hard & with a strong sense of urgency
•A team player with a great sense of humor
•Can-do, optimistic attitude
•Orientation toward innovation and trying new things
•Consistent focus on optimization and improvement (both self-improvement and the work)
•High ethical standards and integrity
•Proficiency in computer skills, including Microsoft Office, Word, Excel and Outlook
•Experience leading a cross-functional team towards productive, shared outcomes
•Ability to handle multiple projects simultaneously
•Comfort with ambiguity and adaptability to change
Education and experience
•College degree required
•Experience in retail property management, retail, consumer goods, or a service industry preferred
•Experience working in a fast-paced, rapidly evolving workplace
•A proven leader, passionate about hiring great people, leading great people, and developing great people.
