The primary goal of this position is to ensure that guests have an exceptional experience. Job duties include the following:
- Greeting and welcoming customers by identifying the reason for their visit, providing them printed materials and information about the center, directing them to the appropriate consultant and providing updates on wait times (depending on traffic volumes).
- While greeting the customer, you will be required to “Triage the Customer” by identifying the needs of the customer and then inputting the data into the Triage Tool.
- Answering phones, identifying the needs of the callers and transferring them to the appropriate consultant and writing or typing messages if the consultants are unavailable.
- Knowledge: customer service experience preferably from the insurance, banking, hospitality (high end hotels), or retail industries.
- Skills: Communication, typing, reception skills both in person and telephone, basic computer skills and very savvy with the Apple IPad. Majority of transactions and data input will be on the hand held device, Apple IPad.
- Ability: Work with senior populations and peers, a “can do” attitude, able to diffuse tension during heavy traffic hours, able to articulate updates on wait times and inform visitors about the center.
- Dress Code: Business causal or work wear provided by Florida Blue. Must adhere to Florida Blue dress code guidelines which is attached.
Location: 201 N. West Shore Blvd. Tampa, FL. 33609
Hours: Must be flexible – Monday-Sat 9-5pm – Two Part-Time contractors to split the hours.
***Must be able to use an IPad independently
Stephen P. J. Gilman, MA-HRD
Professional Recruiter & REACT Coordinator – Business Services
Professional Networking Group
CareerSource Tampa Bay
9215 N. Florida Avenue, Tampa, FL 33612
[email protected]
(O) 813-930-7583 (F) 855-503-2977
