GUEST SERVICES REPRESENTATIVE – Oasis Corporate Housing (Tampa)

Guest Services Representative: Oasis Corporate Housing seeks energetic, outgoing individuals who want to work in a fun, fast paced environment facilitating superior guest experiences. This is a full time position in Tampa FL and will be filled quickly.
Roles and Responsibilities -Conduct portions of our 5-Point Calling program used to create open communication with our guests (Primary) -Create, maintain, and deliver guest services weekly report that was handled the week prior to management (Primary) -Resolve reported client and guest maintenance and/or service issues (Primary) -Maintain an over-the-top “customer-centric” and “perfectionist” approach in all roles and responsibilities (Primary) -Identify areas for process improvement, develop “buy-in” for ideas for all stakeholders, and implement those ideas that are collectively agreed upon (Primary) -Schedule and conduct oversight and management of property walk-through inspections (Secondary) -Send out move out instructions (Secondary) -Schedule the pickup for cable equipment return (Secondary)
Qualifications Guest Services experience is preferred Quality Control experience is preferred Must present a positive and professional behavior Must have the ability to thrive in a fast-paced environment Well versed in utilizing MS Word and Excel Ability to communicate clear, concise, and kind manner, via email and phone. Must have a passion for guest happiness Compensation Starting salary range is $35,000 to $42,000, depending on experience.

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