Roles and Responsibilities
-Conduct portions of our 5-Point Calling program used to create open communication with our guests (Primary)
-Create, maintain, and deliver guest services weekly report that was handled the week prior to management (Primary)
-Resolve reported client and guest maintenance and/or service issues (Primary)
-Maintain an over-the-top “customer-centric” and “perfectionist” approach in all roles and responsibilities (Primary)
-Identify areas for process improvement, develop “buy-in” for ideas for all stakeholders, and implement those ideas that are collectively agreed upon (Primary)
-Schedule and conduct oversight and management of property walkthrough inspections (Secondary)
-Send out move out instructions (Secondary)
-Schedule the pickup for cable equipment return (Secondary)
Qualifications
Guest Services experience is preferred
Quality Control experience is preferred
Must present a positive and professional behavior
Must have the ability to thrive in a fast-paced environment
Well versed in utilizing MS Word and Excel
Ability to communicate clear, concise, and kind manner, via email and phone.
Must have a passion for guest happiness
Compensation
Starting salary range is $35,000 to $42,000, depending on experience.
