KB Home, a Fortune 1000 NYSE company and one of America’s premier homebuilders, has an immediate employment opportunity available. The Company operates in 10 states across the nation from California to Florida.
KB Home is one of the largest and most recognized homebuilding companies in the United States. Since its founding in 1957, the company has built more than half a million quality homes. KB Home’s unique homebuilding approach lets each buyer customize their new home from lot location to floor plan and design features. As a leader in utilizing state-of-the-art sustainable building practices, all KB homes are highly energy efficient and meet strict ENERGY STAR® guidelines. This helps to lower monthly utility costs for homeowners, which the company demonstrates with its proprietary KB Home Energy Performance Guide® (EPG®). KB Home has been named an ENERGY STAR Partner of the Year Sustained Excellence Award winner for five straight years and a WaterSense© Partner of the Year for four consecutive years.
The Home Finding Specialist will coordinate and handle sales leads generated from the internet and telephone inquiries. Will facilitate a customer inquiry through preliminary product identification and financial pre-qualification, and then schedule direct appointments with community sales representatives. Assist with special events such as Grand Openings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
INTERNET & TELEPHONE LEAD RESPONSES
- Respond quickly, accurately and persuasively to all telephone and electronic leads (email, social media, Live Chat) from various sources such as Corporate DCT and the C3 Bucket. The goal is to respond to all leads within 8 hours or less, but not longer than 24 hours
- Provides consistent follow-up with all lead activities recorded at the 24 hour, 3 days, and 30 day milestones
PRE-QUALIFICATIONS & APPOINTMENTS
- Qualify the lead based on individual preferences and product interest
- Conduct preliminary financial pre-qualifications for purchasing a home
- Adept at overcoming various sales objections and concerns
- Set and schedule appointments for on-site sales representatives
DATA TRACKING
- Maintain C3 database of leads with updated information and customer notes
- Track and report on conversion statistics
EXTERNAL EVENTS
- Contact real estate brokers and schedule presentations for Onsite Sales Representatives to increase broker participation in KB communities
- Participate when needed at grand openings and community events
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education/Certifications/Licenses
- High school degree or equivalent required – Associate or Bachelor’s degree preferred
- Current local real estate license required
Experience
- Previous sales experience required using electronic modes of communication (on-line/telephone)
- 1-3 years intermediate to advance experience using Internet, Microsoft Office, and customized database programs
- Homebuilding industry experience preferred
Knowledge, Skills & Abilities
- Ability to connect with people using various electronic modes of communication
- Strong verbal & written communication, with the ability to take complex concepts and communicate accurately, persuasively and succinctly
- Action oriented, with the drive to push leads to successful closure (appointment setting)
- Proven ability of being customer centric by seeking solutions from the customer’s perspective
- Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook. C3 or JD Edwards database experience a plus
- Work Requirements -Ability to work flexible schedule on a consistent basis, including evenings, weekend and holidays -Local travel required 10% of time
Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!
