This full-time position assists in the management operations of an affordable, welcoming home for seniors by performing the following duties personally or through supervision and supports the Embrace Living Communities wellness culture that encourages active aging and “living well.”
Essential Duties and Responsibilities
- Creates a respectful living environment for seniors and physically challenged individuals that is aligned with the mission, vision and values of the organization. Works collaboratively with assigned housing community employees to promote harmonious relations among residents, employees, families and partners.
- Assists Manager with day-to-day operations and implementation of the policies and procedures set forth in the Housing Community Operations Manual. Ensures policies and procedures are completed with accuracy and in compliance with all Federal Laws, guidelines and standards.
- Assumes Manager’s responsibilities in her/his absence.
- Liaison for residents and staff, maintaining a friendly, respectful, approachable demeanor. Assists in the resolutions of residents’ concerns, problems and issues as needed and implements building rules.
- Answers incoming phone calls, greets monitors visitors’ access and entry into building. Issues parking permits.
- Collects and records rent payments; prepares and deposits rent collections.
- Receives rental and vacancy inquiries; sends applications to prospective residents; receives and inputs completed applications and maintains waiting list. Serves as leasing agent for vacant units: Interviews and screens prospective residents and shows property. Admits new residents and executes rental agreements.
- Oversees move-ins and move-outs and arranges for refurbishing (as needed) by maintenance and/or outside vendors/contractors. Schedules apartment inspections.
- Assists residents in receiving and maintaining rent subsidies by interviewing residents, collecting data, completion and submission and tracking of annual eligibility re-certifications.
- Programs and issues door lock key cards; resolves door lock problems.
- Issues repair work orders to Maintenance.
- Writes, designs and produces monthly newsletter.
- Produces various documents and reports; maintains monthly calendar and performs various clerical functions including preparation and maintenance of files, ordering and maintaining adequate office supplies inventory; and performs routine office equipment upkeep.
- Reviews accounts payable invoices for accuracy, records and submits for Manager’s approval. Forwards approved invoices to corporate Accounting for payment.
- Other duties as assigned.
Qualifications
- Creates a respectful living environment for seniors and physically challenged individuals that is aligned with the mission, vision and values of the organization.
- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; and follows through on commitments.
- Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; and develops realistic action plans.
- Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; and recognizes accomplishments of other team members.
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics.
- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; and monitors own work to ensure quality.
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; and participates in meetings.
- Manages difficult or emotional resident and family situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Provides supervisory responsibilities in the Manager’s absence. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.
- The employee must occasionally lift and/or move up to 25 pounds.
- Commitment to organizational growth and sustainable building practices, as well as a commitment to energy efficiency and green product use.
Experience/Education
- Bachelor’s degree (B.A.) or Associate’s Degree (A.A.) from an accredited college or university and five years related senior housing experience (federally subsidized housing experience preferred); or equivalent combination of education and experience. Requires knowledge of fair housing regulations in processing applicants.
- As the housing community budget permits, obtain the COS certification and the RHP designation.
Job Type: Full-time
