The Implementation Programs person works with a professional team of Project Managers and Implementation Analysts. Partners with assigned business units to execute and deliver on initiatives. This role will take ownership of all projects associated with the implementation of clients as assigned. This role oversees multiple cross-functional teams of Sales, Account Management, IT, marketing, legal, and business resources in the delivery of client implementations.
Basic Functions:
- Works with the Director, Enterprise Client Implementations and respective business partners to manage and deliver a portfolio of client implementation projects.
- Builds strong relationships with assigned clients and account managers. Provides consultative support to the sales, account management and clients and acts as main liaison between new clients opportunities and IT.
- Responsible for working with PMO team to ensure resource allocation across client implementations. Ability to negotiate resource assignments with PMSI stakeholders when conflicts arise.
- Works with stakeholders to coordinate all activities associated with projects to ensure proper ownership, responsibility and accountability for work efforts.
- Closely monitors work of the Implementation Project Managers and Implementation Analysts to ensure all implementation milestones are met.
- Helps eliminate obstacles and escalates issues to senior management as appropriate.
- Communicates well verbally, in writing, and through presentations to the executive staff and other leaders across PMSI.
- Performs other functions as assigned by management.
Competencies:
- Portfolio Management – Understands the concepts and practical application of portfolio management in a complex environment.
- Influencing and Negotiation Abilities – Ability to promote ideas and persuasively shape stakeholder opinions and negotiate skillfully to create the best outcome possible. Negotiate win-win solutions.
- Understanding the Business – Ability to know the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general; learns new methods and technologies easily.
Understands the organization’s business model and competitive position in the marketplace. Understands potential for growth and profitability. - Making Complex Decisions – Ability to solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solving tools and techniques.
- Managing Diverse Relationships – Ability to relate well to a wide variety of diverse styles of people, types, and classes; open to differences; treats everyone as a preferred customer.
- Project Management – Ability to bring projects to completion eliciting the collaborations of interdepartmental team members.
- Critical Thinking – Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Organizational Skills – Ability to multitask and manage multiple projects
- Flexibility – Ability to work in a fast paced environment. Ability to expedite work through application of changing requirements.
- Leads by Example – Ability to serve as a role model for the organization’s values; takes responsibility for delivering on commitment; gives proper credit to others; acknowledges own mistakes rather than blaming others.
- Attracting and Developing Talent – Ability to attract high caliber people; Develop teams and talent with diverse capabilities; accurately appraise the strengths and weaknesses of others; provide constructive feedback; Develop successors and talent pools.
- Empowering Others – Ability to create a climate that fosters personal investment and excellence; nurture commitment to a common vision and shared values; give people opportunity and latitude to grow and achieve; promote collaboration and teamwork.
- Communicating Effectively – Ability to write and present effectively; adjusts to fit the audience and the message; strongly gets a message across.
- Detailed Oriented – Ability to be well organized and resourceful, has the ability to reduce a complex concept or task into something that is manageable and clearly interpreted. is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles.
- Team player – Ability to manage strong working relationships within the company. Able to complete tasks and work cooperatively with others.
- Adaptability – Ability to respond and adapt to changing circumstances and to manage, solve problems and provide solutions in a climate of ambiguity.
- Computer skills – Possesses intermediate to advanced Microsoft Suite Knowledge (Project, Word, Excel, PowerPoint, Visio).
- Financial Acumen – Ability to understand the meaning and implications of key financial indicators; Manage overall financial performance; Use financial analysis to create and evaluate strategic options and opportunities.
Job Qualifications:
Education
- Required: Bachelors degree in Business, Finance or Information Systems, or equivalent experience
- Desired: MBA
Work Experience
- Required: Minimum 3-years experience as a Business Analyst, Consulting, Project Manager and/or Business System Development experience.
- Desired: Healthcare Industry, specifically Workmen’s Compensation experience
Licenses/Certifications:
- Required:
- Desired: PMP, Six Sigma, Lean Processes
Job Scope:
- Total number of associates this position oversees: 0
- Number of Direct Reports: 0
- Title(s) of Direct Reports: 0
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is generally quiet to moderate.
PhYsical and mental requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling , repetitive motions, talking and hearing.
- Visual requirement is for close vision, distance, vision, peripheral vision and ability to adjust focus.
- 50% or more time is spent looking directly at a computer.
- Associate is frequently required to stand, walk (or otherwise be mobile).
- Ability to deal with stressful situations as they arise.
Interested parties please contact Kelli Peltier at the Tampa Bay Workforce Alliance: [email protected] or 813-930-7586.
