We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Summary
The Universal Agent Supervisor is responsible for creating a positive team environment for associates and ensuring compliance of “Count On Me” service standards for all guests and owners at the resort during scheduled shift. Directing front and back of house operations, maintains room inventory at the highest levels for accuracy and efficiency, greeting and registering guest in and out of the resort; offering general concierge services for guests & owners; providing qualified tours to the site’s sales team, while enhancing the overall guest experience with exceptional service. Continuous improvement: directs and communicates expectations, motivates associates to anticipate guest needs and exceed expectations. Champions and develops team empowerment embracing guest opportunity assuring satisfaction, loyalty and successful resolution.
Essential Job Function
– Responsible for daily operation of Universal Agent scheduled shift: plan daily short term front and back of house Universal Agent operations; provide proper guest check-in, check-out procedures.
– Meet marketing expectation in regards to tour penetration, analyze reports as required.
– Communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements.
– Maintain positive customer and associate relationship.
– Support customer service/marketing operating standards/ procedures during scheduled shift.
– Processes/procedures include: Greeting, registering, establishing credit and issuing keys to guests, Completing check in/out procedures, computes bills, collecting payment and making changes for guests as
required during their stay.
– Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a prompt and satisfactory manner.
– Perform other duties as needed
Minimum Requirements and Qualifications:
– High School diploma or equivalent
– Ability to hold others accountable
– Reservation software training
– Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills
– Minimum of one year of successful customer service experience in a hospitality/hotel environment.
– Vacation ownership experience preferred.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
Job Type: Full-time
Pay: From $61,022.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Marketing: 1 year (Preferred)
Ability to Commute:
- Clearwater Beach, FL 33767 (Preferred)
Ability to Relocate:
- Clearwater Beach, FL 33767: Relocate before starting work (Required)
Work Location: In person
https://www.glassdoor.com/Job/tampa-fl-us-jobs-SRCH_IL.0,11_IC1154429.htm?fromAge=1
