Must have the following in order to apply:
- High School Diploma or equivalent
- Minimum of six (6) months of claims adjusting experience; OR Bachelor’s degree with no experience; OR completion of military service; OR one (1) year of recent USAA customer service experience working in a member contact capacity
- Computer skills in a Windows operating environment
- Ability to work a flexible schedule, including extended hours up to six (6) days per week
- Ability and willingness to work overtime following natural disasters and/or other catastrophic events, or as otherwise required
- Availability to attend up to 9 weeks of paid structured classroom training
Preferred Skills:
- Experience working in a call center environment
- Proficient in Microsoft Office tools
Required Screenings: Drug Testing/Screening; Background Check; Credit Checks; Reference Checks.
Job Description:
The Inside Auto Adjuster III will investigate, evaluate, negotiate and adjust low to moderately complex auto claims presented by or against our insureds to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. You will work under direct supervision, perform routine work assignments and problem resolution. This position will provide advice in order to deliver appropriate solutions to the member. Current insurance adjuster’s license or ability to obtain within a designated number of attempts (if applicable). This position is in the call center environment and does not require any travel or work outside the office. The ideal candidate will have a current insurance adjuster’s license or ability to obtain within a designated number of attempts (if applicable).
Essential Duties & Responsibilities:
- Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers
- Adjusts low to moderately complex auto claims; severity of claims work includes liability, non-injury, and auto theft/fire losses
- Acquires and applies basic knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and company claim handling process and procedures
- Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation
- Partners and/or directs vendors and internal business partners to facilitate claims resolution
- Contributes to business goals and performance metrics, and effectively uses tools & technology
- Supports workload surges and/or catastrophe operations as needed, to include working overtime during designated CAT’s
Work Environment: Office/Call Center. Will sit for extended periods of time at computer wearing a headset.
Days & Hours: Full Time; 40 Hours Per Week; Monday through Saturday; Day Shift; 8:00am to 6:30pm. Hours may vary depending on business needs. Complete work schedule will be discussed with applicant.
Training hours will be from 8:00am to 4:30pm, Monday through Friday, with a licensing test during the 2nd week on either Friday or Saturday.
Pay: Depends on experience. This role currently includes a pay shift premium for working hours after 6pm, as well as 1 pay for overtime or holidays. Benefits are offered.
Equal Opportunity / Affirmative Action Employer (M/F/D/V) / Drug Free Workplace
Contact:
Stephen P. J. Gilman, MA-HRD
Professional Recruiter & REACT Coordinator – Business Services
Professional Networking Group
CareerSource Tampa Bay
9215 N. Florida Avenue, Tampa, FL 33612
[email protected]
(O) 813-930-7583 (F) 855-503-2977
