The inside sales specialist will work collaboratively with the VP Operations, General Manager, Manager of the White Glove Service Team, other Operations Managers, Regional Sales Managers and Representatives (RSRs) and others in Critical Care to generate new authorizations and revenue, create new Payer and Vendor Clients and meet and exceed monthly targets while increasing Client (Adjusters, Nurse Case Manager and Vendor) satisfaction.
Basic Functions:
- Responsible for meeting call volume, email inquiries, price quotes, follow ups and data mining activities related to obtaining authorization requests from Nurse Case Managers Adjusters and other client referral sources
- From prospect lists, assists Manager to establish and report on monthly call patterns, time allocation required to perform calling, selling, price quoting, administrative, follow up, and other duties in accordance with best practices for inside sales representatives.
- Using the multi step sales process, determines client requirements and expectations in order to recommend and transition to specific DME/OP products and solutions.
- Performs setup and maintains all client files, follow ups and call backs in Notes section of TRIO operating system.
- Works collaboratively with RSR and other Field Representatives to act as a liaison between inside sales and RSRs to seamlessly close the loop on client facing activity.
- Generates new and repeat sales by using the Critical Care transaction data to cross sell and up-sell Prosthetics, Mobility, Wound Care and other DME to patients with extended length of service.
- Educates clients about Critical Care offerings, terminology, features and benefits of DME, OP and other products in order to improve product related sales and customer satisfaction.
- Recommends alternate DME/OP products based on cost savings and clinical appropriateness.
- Presents price quotes and proposals on DME/OP products and services in accordance with Critical Care standard procedures.
- Accurately processes client orders, quotes and credits in TRIO and by collaborating with Order Completion.
- Proactively recommends items needed by clients to increase patient/injured worker satisfaction and improve transaction profitability.
- ncreases sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
- Monitors clients recurring authorizations to ensure timely delivery and expedite as needed.
- Contacts clients following confirmation of delivery to ensure ongoing customer satisfaction and to resolve any complaints.
- Remains current on client preferences, by attending quarterly face-to-face sales meetings, vendor trainings and trade shows, or reading trade journals.
- Performs other functions as assigned by management.
Desired Skills & Experience
Job Qualifications:
Education:
- Required: Bachelor’s Degree or equivalent combination of experience and education.
Work Experience:
- Required: Entry level business operations experience, with good communication, computer and organizational skills.
- Desired: Prior inside sales experience helpful
Company Description
Founded in 1976, PMSI is a leader in developing solutions to control the growth of medical costs in workers’ compensation. As one of the nation’s largest and most experienced companies focused solely on workers’ compensation, we deliver proven solutions for cost containment across the claims lifecycle. PMSI’s Pharmacy, Medical Services and Equipment, and Settlement Solutions products deliver quantifiable results and improve the quality of care for injured workers. We provide our customers with the innovation, focus, expertise, analytics and technology needed to successfully deliver workers’ compensation benefits. For more information, visit www.pmsionline.com or call 877.ASK.PMSI.
Additional Information
Posted: May 16, 2013
Type: Full-time
Experience: Associate
Functions: Health Care Provider
Industries: Hospital & Health Care
Job ID: 5746813
