IT Services Administrator

The IT Services Administrator maintains the computer systems, troubleshoots problems, designs programs to help The Center work more efficiently, and develops networks that allow the computers in the company to communicate with each other and share files and data as needed.  The IT Services Administrator, working under the guidance of the Sr. Business Analyst, will oversee technical staff as they work to keep the computer systems of the company up and running.

Duties and Responsibilities:

• Assist in the planning and implementation of additions, deletions, and major modifications to the companies’ technology infrastructure.
• Responsible for maintain the Helpdesk and responding to inquiries in a timely fashion.
• Responsible for network troubleshooting and maintenance.
• Installation, configuration of printers, scanners, print servers, and webcams.
• Implement and maintain network security.
• Oversee the administration of the company’s WAN.
• Oversee the administration and maintenance of computer stations and software.
• Oversee troubleshooting, systems backups, archiving, and disaster recovery, and provides expert support when necessary.
• Oversee the administration and maintenance of enterprise software applications such as Time Matters, AXYS, and Microsoft Navision.
• Interact with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
• Build and maintain vendor relationships and manages the purchase of hardware and software products as well as acquisition and management of technology support services.
• Manage the purchase of software, hardware, and other IT supplies.
• Ensure that company assets are maintained responsibly.
• Work in conjunction with an IT Managed Services Provider to obtain supplemental IT support and project management assistance for major IT initiatives.
• Perform other duties as assigned.

Skills:

• Punctual and ability to work weekends and nights as needed.
• Strong oral and written communication and interpersonal skills.
• Customer service attitude.
• Ability to multi-task in a fast paced environment with responsibilities ranging from on the phone technical support to setting up software and hardware setup and configuration.
• Professional appearance.
• Able to work collectively with the administrative team.
• Team player comfortable with sharing information and collaborating with and supporting colleagues in completing large and complex projects.
• Accepts ownership and is responsible, dependable, and has an exceptional work ethic.
• Exceptional focus on project follow-through.
• Comfortable working with highly confidential information (trade secrets, proprietary information, and personal and Company financial information).
• Enjoys working in a fast-paced environment and is able to multi-task and successfully manage the demands of multiple projects and deadlines.
• Flexible in response to the dynamic needs of the business.
• Collegial and positive outlook and the humor, patience, and flexibility necessary to address the needs of an entrepreneurial organization.

Physical Demands:

In order to perform the essential job functions of this position, some physical demands are required.  The individual in this position will be frequently engaged in activities that require body mobility in order to perform such as; lifting and carrying items, moving about in the workplace, and operating some office equipment.  The individual in this position must also be capable of maintaining regular attendance, following instructions, understanding workplace materials, and communicating with others.  Reasonable accommodations will be made accordingly.

Apply to [email protected]