Position Summary: The Jr. System Administrator is responsible for the overall availability and operation of IT systems during peak usage to ensure maximum uptime while minimizing business impacts. This position provides users with guidance and support by taking ownership of various problem resolutions and acts as a key contact for on-site and remote users for desktop problems and inquiries. Work involves providing technical assistance and support for applications, software and hardware problems.
This position also assists with the organizations data security and Risk migration procedures.
After the initial 90-day onboarding period, this role will also assume responsibility as the primary on-site IT representative during swing shift hours (typically Friday through Tuesday, 2:00p.m. until 11:00p.m.) to support Center operations and provide 24×7/ 365 support through on-call rotation
Primary Duties and Responsibilities:
Help Desk
- Install, support, troubleshoot and repair various hardware and software including workstations, laptops, business applications, networking equipment, and peripheral components such as monitors, keyboards, printers, mice, , and mobile devices
- Provide courteous, desktop support for users via phone or one-on-one desktop assistance
- Utilize a help desk system to track, document issues and provide updates according to our internal service level agreements
- Provide coordination, planning and scheduling for the installation, update and removal of hardware, software and equipment
- Provide basic phone system support
- Creates new users in the Active Directory Environment and assists in training end users on hardware, software, telecom, and help desk system
- Assist with the coordination of presentation software and hardware.
- Repair and run new network cabling; assist with Wi-Fi analysis and troubleshooting Data Security and Risk
Mitigation
- Maintains a proactive patching, upgrading, and maintenance cycle on physical networks, desktop and laptop computers, servers, operating systems, 3rd party applications, phone systems, firewalls, switches, and routers to reduce the organization’s risk.
- Supports the development of annual risk assessments, as well as maintaining the substantial number of existing risk assessments related to compliance, security, and technology.
- Assists in maintaining the organization’s data security program.
- Assists with departmental and organizational Disaster Recovery and Business Continuity Planning.
- Performs routine data backup testing to include:
- Bare metal recovery
- File and system recovery
- Ad-hoc file recoveries
- Follows change control procedures for all system and user configurations
System Administration and Operational Support
- Performs hardware and software installation and maintenance as required for organizational operation.
- Resolves system errors or failures. Identifies system problems and implements corrective actions. Addresses problems in hardware, software, and procedures.
- Follows change control procedures for all system and user configurations
Other
- Performs other duties as assigned.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Minimum Qualifications (Knowledge, Skills, and Abilities):
- In-depth working knowledge of the various Microsoft server operating systems including: Server 2012 and PowerShell scripting.
- Experience in maintaining a virtual server environment with VMware ESX server and/or V-Sphere 5.5 and above.
- In-depth working knowledge of Microsoft operating systems, remote deployment packages (SCCM), patching, risk mitigation, and vulnerability assessments.
- Experience with a variety of network infrastructure hardware, including SonicWALL and Cisco.
- Experience with Moves, Adds, and Changes on Cisco UC platform.
Supervisory Responsibilities:
This position does not contain supervisory responsibilities.
