Full Job Description
Description: Implementation Project Manager
Our Implementation Project Managers are responsible for understanding client needs and configuring our applications to meet those needs. Duties begin with an in-depth consultative needs analysis, used to define system setup and configuration optimizing client time, efficiencies, processes, and reporting. The Implementation Project Manager will ensure accurate conversion of payroll and human resource data from clients’ previous providers, by balancing converted data to reports and tax returns and work cohesively with clients utilizing system output reports to confirm and test setup. Once data is successfully converted, the Implementation Project Manager will provide first level support to our clients until their transition to our Customer Service team.
Responsibilities:
- 100% responsibility for a frictionless onboarding experience for clients
- Provide industry-leading customer service
- Assess and verify contracted products, understand client priorities, and craft a suggested timeline for the implementation of all product.
- Answer product questions, collect payroll data for configuration, review data extracted information, confirm company-related information, and introduce subject matter experts who will assist with higher complexity products
- Coordinate internally between the client and internal subject matter experts
- Facilitate the entry of previous payroll provider data; follow balancing procedures to ensure all converted data is accurate
- Perform quality assurance checks to ensure all setup work has been completed accurately, review reports, and support clients for initial processing of payroll
- Some travel up to 10% required
Qualifications:
- Bachelor’s Degree or an equivalent combination of education and experience preferred
- Previous customer service or client interfacing role preferred
- Ability to work in a fast-paced environment
- Excellent written and verbal communication skills
- Strong organizational and presentation abilities
- Solid time management and organizational skills
Strong analytical skills, attention to detail, dependability, and follow-through
Requirements:
- Computer skills required; solid understanding of Excel
- Project management experience
- Willingness to perform a wide variety of tasks and projects under the supervision
- Experience with HR, payroll, and time and labor software systems is required.
Compensation Package:
Annual base salary with full benefits (medical, dental, vision)
PeopleGuru is an equal opportunity employer. For more information on PeopleGuru and the awesome products and services we provide, please visit www.peopleguru.com.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Tampa, FL 33609: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor’s (Preferred)
Work Location: One location
