We are looking for a motivated and customer-focused Apartment Leasing Agent to join our team. As a Leasing Agent, you will play a key role in the day-to-day operations of our community, responsible for showing available apartments, guiding prospective residents through the leasing process, and ensuring exceptional customer service. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to build relationships with potential residents.
Key Responsibilities:
- Customer Service & Sales:
- Greet potential residents and provide them with information about available apartments.
- Conduct property tours, highlighting features and amenities.
- Understand and identify the needs of prospective tenants and match them to appropriate apartment options.
- Answer phone calls, emails, and other inquiries promptly and professionally.
- Leasing Process:
- Guide potential residents through the leasing process, including the application, credit checks, lease signing, and move-in coordination.
- Ensure that all lease agreements, amendments, and renewal documents are completed accurately and timely.
- Maintain accurate records of tenant applications and lease documentation.
- Market Research & Competitor Analysis:
- Keep up-to-date with market trends and competitive rental rates in the area.
- Assist with implementing marketing strategies to promote the property and attract new tenants.
- Property Maintenance Coordination:
- Address and resolve resident concerns related to maintenance issues, and collaborate with the maintenance team for timely resolutions.
- Schedule move-ins and move-outs, ensuring the apartments are prepared and ready for new residents.
- Lease Renewals & Retention:
- Proactively reach out to existing residents regarding lease renewals.
- Assist with the implementation of retention programs and initiatives to ensure high resident satisfaction and retention.
- Administrative Tasks:
- Maintain up-to-date knowledge of rent collections, deposits, and payment systems.
- Process and track rental payments, late fees, and other transactions as needed.
- Maintain accurate and organized tenant files and leasing records.
Qualifications:
- High school diploma or equivalent (Bachelor’s degree preferred).
- Prior experience in leasing, property management, or sales is a plus.
- Excellent communication, customer service, and sales skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in Microsoft Office Suite and property management software (e.g., Yardi, RealPage) preferred.
- Knowledge of local and state rental laws is a plus.
- Strong attention to detail and organizational skills.
Working Conditions:
- Flexible hours may be required, including weekends.
- Ability to work in a fast-paced, customer-focused environment.
- Some light physical activity, such as moving brochures or showing apartments.
Job Type: Full-time
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Tampa, FL 33634 (Preferred)
Ability to Relocate:
- Tampa, FL 33634: Relocate before starting work (Preferred)
Work Location: In person