Leasing Agent – The Verandahs of Brighton Bay (Saint Petersburg)

by | Sep 16, 2017 | Job Opportunities

TITLE: LEASING AGENT

REPORTS TO: Resident Manager, Regional Manager

JOB DESCRIPTION: Demonstrates and leases apartments.

BUSINESS RELATIONSHIPS/INTERACTIONS

  • Report directly to Resident
  • No supervisory
  • Internal contacts include on-site personnel, corporate home office (accounting, training, personnel, etc.) and accounting
  • External contacts include residents, vendors, prospective residents, and other community

OBJECTIVE/PURPOSE OF POSITION

The Leasing Agent is responsible for leasing units to qualified prospects in order to achieve maximum occupancy for the property, while assuring proper placement ofresidents within the community.

RESPONSIBILITIES AND DUTIES > Assist the Resident Manager and Assistant Manager as Required

  • Know the Five Basics of Successful
  • Review and abide by all policies contained in the Company and Management Policy and Procedures Manual.
  • Comply with all safety policies, practices, and procedures. Report all unsafe activities to Resident Manager or Regional
  • Confer with Resident Manager to identify, plan, and develop methods and procedures to obtain greater efficiency.
  • Assist in the operation of the leasing office and computer system when
  • May process and schedule service requests and initiate follow-up procedures, including calling Residents and obtaining feedback regarding the maintenance
  • Assist with gathering information for weekly and monthly
  • Periodically audit lease files for accuracy.
  • Participate in proactive team efforts to achieve property and company
  • Provide leadership to others through example and sharing of
  • May organize community social activities and/or monthly
  • May conduct surveys oflocal rental rates and prepare market surveys
  • Perform other duties as

> Collect Rents and Security Deposits and/or Service Fees

  • Collect and record rents
  • Report daily deposits to the Home
  • Collect security deposits and/or service fees from residents and record date and time of collection on the lease as well as log information into on-site management software

> Maintain High Levels of Resident Satisfaction (Insure that residents are happy and satisfied as indicated by a high level of renewals and few complaints)

  • Promote harmonious relations among
  • Regularly seek to understand and anticipate a resident’s
  • Investigate resident complaints concerning malfunctions of utilities or furnished household appliances or
  • Follow-up with residents on services performed to ensure resident
  • Assist new residents that are moving in by notifying them of community procedures, parking, office hours, rent drop boxes, mail,
  • Insure that residents are provided with clean, safe and well-maintained
  • May resolve tenant complaints concerning other tenants or
  • May organize community social
  • May coordinate monthly

It is essential that the leasing agent maintains a positive attitude toward the residents and takes responsibility for resident relations. We are a service-oriented business, and our success is based upon good resident relations.

>- Marketing and Leasing (Achieve targeted occupancy levels for the property)

  • Assist with the marketing of the property to traffic and prospective
  • Process and maintain prospect traffic and marketing
  • Open, inspect, and prepare the model apartment for demonstrating each day. Close the model at the end of the
  • Maintain the lease reception area, brochures, floor plans, guest cards, convenience list,
  • Answer phone calls from prospective residents and make appointments to demonstrate
  • Interview prospective residents and record information to ascertain needs and
  • Shows prospective tenants apartments and explains occupancy terms, community procedures, parking, office hours, rent drop boxes, mail, etc. Informs prospective tenants of availability of nearby schools, shopping malls, recreational facilities, and public
  • Send thank you cards within 24 hours of the prospect’s visit to the property. Follow up with phone calls within 72
  • Verify the status of market-ready units. Determine which units are to be shown to prospective residents.
  • Process and verify rental applications, and submit to Resident Manager for
  • Contact credit bureau to obtain credit reports on prospective
  • Prepare leases with necessary exhibits and addendums for Resident and Resident Manager’s signatures.
  • Process lease applications and all paperwork associated with generating a resident lease
  • Schedule new Resident move-ins and prepare the “Welcome “
  • Lease apartments, follow up with those who do not lease, and negotiate renewals within Management and Company
  • Inspect pre-leased apartments two (2) days prior to the move-in
  • Complete the required move-out forms and transfer the active lease file information to the dead
  • Complete market
  • Insure that a copy of the current newspaper ad or apartment guide listing is displayed in the leasing office.
  • May compose newspaper

SUPERVISORY RESPONSIBILITIES

No supervisory reponsibilities. General supervision: routine duties are performed with minimal supervision; occasional check of work while in progress; work is reviewed upon completion.

OTHER DUTIES AND RESPONSIBILITIES

Perform other duties as assigned by Resident Manager or Regional Manager.

EXPERIENCE AND EDUCATION

Three to six months related experience and/or training; or high school diploma or general education degree (GED); or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to residents, vendors, or other employees of the company.

MATHEMATICAL SKILLS

Ability to add/subtract/multiply/divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

COMPUTER OPERATIONS

Basic personal computer skills, including data entry, electronic mail (e-mail), word processing, spreadsheets, etc.

PLANNING/ORGANIZATION

Handle multiple tasks simultaneously.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL/ENVIRONMENTAL DEMANDS

Constant need (66-100% of time) to talk or hear. Frequent need (33-66% of time) to stand, walk, sit, use hands to handle or feel, reach with hands and arms. Occasional need (1-33% of time) to climb or balance; stoop, kneel, crouch, or crawl; and/or taste or smell.

WORKING CONDITIONS

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Some outdoor exposure to changing weather conditions (for instance, rain, sun, snow, wind, etc.).

Lifting/carrying:

Over 100 lbs. Up to 100 lbs. Up to 50 lbs. Up to 25 lbs. Up to 10 lbs.

Rare need (less than 1% of time) Rare need (less than 1% of time) Rare need (less than 1% of time) Occasional need (1-33% of time) Frequent need (33-66% of time)

PHYSICAL ACTIVITY LEVEL

Light to moderate physical activity performing non-strenuous daily activities of a primarily administrative nature.

MANUAL DEXTERITY

Manual dexterity sufficient to reach/handle items and work with the fingers.

WORKSCHEDULE: 8HOURS

Regular – approximately 20-40 hours per week, some on weekends Other – occasional overtime as needed

WORK ENVIRONMENT

Occasional exposure (1-33% of time) to outdoor weather conditions. Moderate noise level.

TRAVEL

No overnight travel required.

ADDITIONAL INFORMATION

The following skills, knowledge, and personal characteristics are desirable for job success: Experience in sales or leasing

General knowledge of apartment management

Experience in on-site management operations or customer service helpful Good physical appearance, neat and professional

Good communication skills Self-confidence

Outgoing

Assertiveness and Perseverance Ability to relate to people

Ability to perform well under pressure

This description is intended to be generic in nature. It is not intended to determine specific duties and responsibilities of any particular position. Every employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Essential functions may vary based on the specific tasks assigned to the position.

Job Type: Full-time

Job Location:

  • Saint Petersburg, FL

Required education:

  • High school or equivalent

Required experience:

  • Leasing: 1 year

Required license or certification: