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POSITION: Leasing & Marketing Manager (Full-time, Non-Exempt)
DIRECT REPORT: Community Manager
SUMMARY
The Leasing & Marketing Manager is responsible for assisting the Community Manager in maintaining all aspects of property operations, but with a concentration on the leasing, marketing, resident relations and functions of the community. The Leasing & Marketing Manager strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.
RESPONSIBILITIES (Including but not limited to)
- Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.
- Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
- Complete all lease applications and participate in the verification of applications. Notify prospective clients of results.
- Maintain accurate client records in accordance with Company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.
- Maintain and perform upkeep of the tour route to ensure curb side appeal.
- Assist residents with day to day tasks, as a part of the community’s concierge program.
- Participate in Cardinal U training as required.
QUALIFICATIONS
- 1-2 years of customer service and sales experience
- Strong communication skills
- High-energy and enjoys a fast pace environment
- Enjoy and take pride in providing excellent service
- Excellent customer service skills warm, friendly and helpful in person and on the phone
- Basic computer skills: typing and writing ability for correspondence, memos, etc.
- High School Diploma or equivalent
- Available to work evenings and weekends
- Ability to embody the Cardinal Culture and Cardinal Core Values every day
ADDITIONAL BENEFITS
- Unparalleled company culture & core values
- Ongoing training
- Career growth opportunities
- Exceptional benefits / PTO
COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility
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