POSITION
OF: LEASING AGENT
REPORTS TO: LEASING MANAGER OR
COMMUNITY DIRECTOR
The LEASING AGENT
position is: NON-EXEMPT (hourly).
The purpose
of this job description is to communicate the responsibilities and duties
associated with this position. Our
company emphasizes a TEAM APPROACH and expects every person to perform any
reasonable task or request that is consistent with fulfilling company
objectives.
A pre-hire background screening is required with successful result as well as a pre-employment drug / alcohol screen. Gatehouse is an Equal Opportunity Employer and a Drug Free Workplace.
DUTIES AND RESPONSIBILITIES
The LEASING AGENT is the property’s sales representative whose primary duties are
to greet prospects, to present professionally the features and benefits of
their community and properly secure lease agreements from qualified persons. A LEASING AGENT is service
oriented and strives to make current residents feel welcome and comfortable in
their community. The LEASING AGENT will contact a person of authority should
any situation warrant an action or decision not included in his or her duties
and responsibilities
The Leasing
Agent will conduct all business in accordance with company policies and
procedures, Fair Housing, Americans with Disabilities Act, Fair Credit
Reporting Act, and all other laws pertaining to apartments.
MARKETING/LEASING
1. Maintains a professional, yet friendly,
atmosphere in the leasing office and other areas where prospective residents
meet.
2. Opens, closes and inspects model and
market ready vacancies daily to ensure cleanliness.
3. Answers incoming phone calls and handles each
call accordingly, whether it is a prospect call, irate resident, service
request, etc. Transfer calls to Assistant Manager or Community Director when
appropriate.
4. Greets prospective residents, qualifies,
determines needs and preferences, professionally present community and
apartments while communicating features and benefits.
5. Maintains awareness of local market conditions
and trends. Contributes ideas to the Community Director for marketing property
and for improving resident satisfaction.
6. Ensure the leasing/marketing log is updated at
least monthly.
7. Shop competitors quarterly / Phone shop monthly.
ADMINISTRATIVE
1. Correctly
completes all lease applications, assists with application verification and
notifies prospective residents of results. Types miscellaneous resident
communication as needed.
2. Completes
all lease paperwork including related addenda and accepts rents and deposits.
3. Completes
Guest Card information for all prospects, sends thank-you notes and performs
follow-up calls.
4. Physically
inspects property when on grounds, picks up litter and reports any service
needs to maintenance supervisor and community director.
5. Inspects
move-outs and vacancies.
6. Organizes
and files appropriate reports, leases and paperwork.
7. Attends
company meetings when requested.
8. Assists
Community Director and Assistant Manager in preparation of daily and weekly
reports, resident communications, move-out inventory, market surveys, etc.
GENERAL
1. Performs
any additional duties assigned by Assistant Manager, Community Director or
Regional Manager.
QUALIFICATIONS
Position
requires good leasing and closing skills. Must have a customer service
background.
Work Hours: 20-40 hours per week depending
on whether a full or part-time employee. Employee will be required to work a
flexible workweek.
PHYSICAL REQUIREMENTS
1. Stand
and walk or sit alternatively depending on specific needs of the day. Estimate
70% of time spent on feet and 30% sitting at desk.
2. Have
constant need (66% to 100% of the time) to perform the following physical
activities:
Bend/Stoop/Squat Pick up litter, filing
Climb Stairs Show and inspect property
Push or Pull Inspect and show
property, open and close doors
Reach Above
Shoulder Inspect property,
store/retrieve supplies
1. Have
constant need (66% to 100% of the time) to perform standing and walking
activities related to inspecting property and traveling between properties.
2. Constant
need (66% to 100% of time) to perform the following physical activities:
Writing/Typing Corporate, inter-office,
resident communication
Grasping/Turning Telephone, doorknob use
Finger
Dexterity Typing, operation
of office equipment
1. Lifting/Carrying
(paperwork,
deliveries, files, miscellaneous):
Over 25 lbs. Rare need (less than 1%
of the time)
20 – 25 lbs. Occasional need (1% to
33% of the time)
Less than 20
lbs. Frequent need (33% to
66% of the time)
Under 10 lbs. Constant need (66% to 100%
of the time)
VISION REQUIREMENTS
1. Constant
need (66% to 100% of the time) to complete forms, read and review reports,
answer a wide variety of correspondence, view computer screen. Frequent need to see small detail.
2. Constant
need (66% to 100% of the time) to see things clearly beyond arm’s reach; e.g.
inspecting property and showing property.
HEARING REQUIREMENTS
1. Constant
need (66% to 100% of the time) to communicate over telephone and in person with
prospects, residents, vendors and corporate and resident staff.
SPEAKING REQUIREMENTS
1. Constant
need (66% to 100% of the time) to communicate over telephone and in person with
prospects, residents, vendors and corporate and resident staff.
TRAVEL/DRIVING REQUIREMENTS
1. Occasional
need (1% to 33% of the time) to utilize personal transportation to inspect
apartment property and surrounding neighborhood, make trips to the bank and
also visit the corporate office.
2. Must
have valid driver’s license and automobile insurance.
WORKING ENVIRONMENT
1. Indoors
(66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of
the time).
2. Occasional
exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc.
