Are you Outgoing, Self Motivated, Bilingual and Customer Service Driven…If you answer yes, then this is for you!
The Leasing Professional is the first impression to potential and current residents. The primary responsibilities are to ensure the satisfaction of our residents while also meeting leasing, retention and occupancy goals for the community. Our Leasing Professionals must have excellent communication skills, think outside the box and have the ability to build lasting relationships. They are experts in customer service who are able to understand and anticipate our customers’ needs to create exceptional experiences. As a team member performance must align with the Company’s vision and strategic initiatives in order to accomplish the operational objectives.
Wage Status
Hourly (Overtime may be required) Will be required to work weekends.
Job Responsibilities:
Financial
- Responsible for assisting Assistant Manager in collection of delinquent rents.
- Meet and support company key performance indicators and objectives to meet or exceed organizational expectation. (Listed below).
Marketing/Leasing
- Direct efforts to implement and execute sales and marketing plans that maximize income and occupancy.
- Support occupancy and retention goals by following up with potential and current residents according to the KPU’s. (Listed below).
- Showcase the value of the community features as they relate to the customer needs.
- Fully informed of current rental rates, sizes, locations and all amenities of property.
- Manage the leasing process from tour to move-in including follow-up, closing the sale, completing lease documents and inspecting units to ensure a great “move-in experience”.
- Utilize and establish creative marketing and social media strategies to increase property traffic.
- Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision.
- Knowledgeable of current market conditions.
- Responsible for “shopping” competitive properties.
- Ensure websites and marketing materials are accurate and updated.
- Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically.
- Adhere to established screening rental criteria standards for screening applicants for residency.
- Responsible for insuring the “model” apartments and target apartments are ready for show;
- Need to have an awareness of the “curb appeal” of the property.
- Knowledgeable of required telephone and sales techniques.
- Responsible to conduct out-reach marketing at least once per week.
- Will assist in other projects and activities as needed.
Resident Retention
- Participate and collaborate with other team members in planning and organizing resident activities and events for maximum customer satisfaction.
- Responsible to play an active role in the renewal process.
- Ensure timely communication and follow up for all resident concerns, renewals and service requests.
- Promote positive resident relations through courteous and timely response to resident needs and concerns.
- Develop and maintain an on-going resident retention program under direction of Property Manager.
- Implement and participate in execution of resident retention programs, customer satisfaction and effective lease renewal programs.
Administrative
- Be responsive and receptive to owner’s goals, needs and objectives.
- Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related tasks.
- Thorough knowledge of lease terms, specifications and all community policies.
- Develop full knowledge of application information required, screening processes and policies regarding rentals.
- Responsible for maintaining and updating advertising sources.
- Ensure all leases and corresponding paperwork are completed and input into the software system accurately and on a timely basis.
- Use problem solving skills and best judgment to handle unpredictable situations as they arise.
- Responsible for seeking educational opportunities and self-improvement for personal growth and development.
Maintenance
- Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.
Safety
- Actively follow and promote safe work practices among staff to ensure safety practices are implemented and followed.
- Responsible for overall organization and cleanliness of work areas and office areas.
Key Performance Indicators
- Occupancy = 95% or above
- Net Leased = 93% or above. The definition: All unleased units, this includes move out notices not leased. If notice is prelease or vacant leased, this number improves. Get another notice or cancel, this number declines.
- Leases per day= Properties 95% or above 1 lease per day as a minimum standard. Properties 94.9% or below 2 per day as a minimum standard.[i]
- Renewal retention per month 50% as a minimum standard
- 60 days vacant – ZERO
- Market ready units = 50% ready at all times is the minimum standard.
- MTM % = Less than 3% of total leases expiring.
- # of days units are held = 5-7 days
- # of days to make ready a unit = 3-5 days
- Outstanding rent not collected for the month = less than 1% of Net Rent Income
- These KPI’s will be subject to change and revision as the market conditions change.
Essential Job Qualifications
- College degree preferred. High School diploma required.
- One year of experience in sales, retail, hospitality and/or customer service.
- Leasing and/or property management experience preferred.
- Strong written and verbal communication skills.
- Bilingual in Spanish is a plus.
- Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community.
- Position requires periodic travel by automobile to handle work-related activities.
- Experience in collections, sales and marketing a plus.
- Strong organization skills and excellent verbal and written communication skills.
- Full time hours- salaried position. Must be available on, evenings, weekends for staffing needs and Effectively convey ideas, images and goals to a diverse group of personalities.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Achieve Fair Housing certification prior to interaction with prospects or residents.
- Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
- Participate in training in order to comply with new or existing laws.
- Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
- Comply with expectations as demonstrated in the Employee Handbook.
- Successfully pass a drug test.
- MUST BE BILINGUAL IN ENGLISH AND SPANISH
Core Values
In order to achieve success the Vidalta Management team must embrace certain core principles and values.
- Service
- Humility
- Integrity
- Loyalty
- Passion
- Professionalism
- Collaboration
- Teamwork
- Results
Job Type: Full-time
Experience:
- Property Management: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Language:
- Spanish (Required)
Work authorization:
- United States (Required)
