Leasing Consultant – Cortland Partners (Brandon)

The role of a Leasing Consultant is 1/3 salesperson, 1/3 advisor, 1/3 administrator. You have to sell your community, but you have to do it by listening and adapting to the needs of your customers. You’re the community’s cheerleader, leasing rock star, and customer service champion!

Responsibilities

What You Should Know in Advance

The work is fast-paced with lots of unplanned interruptions.
You will work weekends.
You will interact with people from all stages and walks of life.
If you don’t feel 100%, no one should be able to tell!
Thick-skinned doesn’t even begin to cover it; brush it off and keep on truckin’!
The Real Work

Walking in your customers’ shoes
Listening and showing empathy – sometimes your residents just need to talk to someone
Researching your competition
Selling and touring your community
Reporting, answering phones, managing files, entering data
Focusing on the needs of others
Building rewarding relationships with new people
Defusing challenging situations and working with unhappy people
Figuring out how to get others to share what they really need/want
Adapting to continual change – no two days are the same
Communicating clearly and accurately with customers, residents, and all levels of Cortland associates
Brainstorming ideas to drive sales and occupancy

A Day in the Life

In the words of a Cortland Partners associate, here’s a snapshot of a day in the life of a Leasing Consultant:

“ Here’s a long, run-on sentence to reflect a long, run-on (but exciting!) day: Walk in the door, clock in, get the carts, open models, get the clubhouse ready, put beverages out, get ready for touring, open up your software programs, print availability, if you have vacant units walk them, check appointments and move ins, get lease files ready, check messages, check lead center, make sure all is followed up on, post to website, follow up on renewals (repeat!), send out renewal offers, answer phones, take tours (repeat!), address resident concerns (repeat!), enter service requests in software, daily huddle with team, greet the guests coming in all day, make sure leasing material available – it’s 5 pm – did I eat lunch?”

– A Cortland Partners Leasing Consultant

What You Will Enjoy

The workday diversity – this job is never boring
The moment of standing next to someone when they find their next home
The constant activity of the community
The opportunity to effect positive change in lives of others
The opportunity to meet new people and build customer loyalty
The constant reward of knowing you’ve helped make someone happy
The friendly team competition
The growth and commission opportunities
The appreciative residents – sometimes they’ll bake you cookies!
The opportunity to be creative
The chance to mentor new team members
The support of your team
What Will Challenge You

The weekend work
The interactions with unhappy or challenging people
The need to stay organized during the busy times
The fact that not all efforts result in a qualified sale
The workload volume
The fact that there’s not always an answer for every problem
The resident and team relationship management
The need to enforce policy yet show empathy

What You Will Love About Cortland Partners

We’re a growing company with a big family feel.
We care about developing your success.
Our leadership is visible, accessible, and receptive.
We love to celebrate our success stories!
What You Can Become

A Leasing Manager
An Assistant Community Manager
A Community Manager
An Effective Communicator
A Mentor
A Training Resource
A Student of Real Estate and Property Management

Qualifications

Required Knowledge and Experience

Minimum of high school degree, some college or degree preferred
2 years prior multifamily / apartment community leasing experience preferred

Company Overview

At Cortland, we create, reimagine, and manage apartment communities for over 100,000 residents nationwide. Headquartered in Atlanta, GA, we have communities in ten states and regional offices in Charlotte, Dallas, Denver, Houston, and Orlando. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland Partners is an equal opportunity employer , and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email [email protected] or call 404.965.3988.

Cortland Partners is a drug-free workplace.

Cortland Partners participates in e-verify to verify the employment status of
all persons hired to work in the United States.

https://www.indeed.com/cmp/Cortland-Partners?campaignid=vjcmpinfo&from=vjcmpinfo&fromjk=6d2d96afdefe6c12