Urgently hiring
Job details
Salary $15 – $16 an hour
Job Type Full-time
Number of hires for this role 1
Qualifications
- High school or equivalent (Required)
- Property leasing: 1 year (Required)
- English (Required)
- US work authorization (Required)
- Customer service: 2 years (Preferred)
- Driver’s License (Preferred)
Full Job Description
We are currently seeking a hands-on, detail- and team-oriented Leasing Consultant with a just-do-it attitude! BONUSES PAID MONTHLY.
The Leasing Consultant will work out of our 144-unit residential community located in Lutz, Florida. LOCAL CANDIDATES ONLY PLEASE.
The success of the Company is dependent upon the satisfaction of our residents. Our devoted staff maintains direct involvement in managing each of our properties and tending to their needs.
The individual will assist the Property Manager in effectively managing the assigned community. In the Property Manager’s absence, the Leasing Consultant will provide support associated with accomplishing community objectives as set forth by the Property Manager and the Company. In addition, the Leasing Manager is directly responsible for maintaining daily, weekly and monthly reports including accurate reporting of leasing activity, rents and deposits received.
Job Duties & Responsibilities:
General:
- Conduct all business in accordance with company policies and procedures. Adheres to Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
Leasing:
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
- Immediately record all telephone and in-person visits on appropriate reports
- File and maintain guest cards in accordance with established procedures
- Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits (close the sale)
- Obtain completed applications from prospects and secure deposits in accordance with the company procedures and Fair Housing requirements
- Update availability report, process applications for approval including screening and rental verification; submit processed applications to the Property Manager for final approval. Follow up with applicant regarding status.
- Ensure apartment is rent-ready based on future resident’s move-in date
- Immediately follow-up on prospects that did not close and attempt to close sale; refer as needed to sister communities to meet prospect’s needs
- Secure new residents’ signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
- Monitor renewals; distribute and follow-up on renewal notices.
- Assist in monitoring and tracking advertising effectiveness
- Distribute all company or community-issued notices
- Represent the company in a professional manner at all the times
Administrative:
- Operate computers programmed with accounting software to record, store and analyze information
- Understand the Apartment Association lease and contracted credit report application.
- Accept rental payments and post rents to the computer
- Comply with federal, state and company policies, procedures and regulations
- Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents
- Assist in lease transactions by drafting leases, gathering applicant’s history and credit approvals
- Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
- Assume Property Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines
- Provide general clerical assistance to community office
Resident Retention:
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Generate work orders and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
- Maintain open communication with Property Manager and Maintenance Supervisor
- Contribute to cleanliness and curb appeal of the community on continuing basis
- Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
- Enforce policies of the community
Neighborhood Marketing:
- Advise residents of referral concessions (if permitted)
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Assist in conducting market surveys and shopping competitive communities
Knowledge, Skills and Abilities:
- High School Diploma or equivalent required; some college preferred.
- Minimum of one year experience in a customer service related industry and one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
- Must possess strong attention to detail and sales ability
- National Apartment Leasing Professional (NALP) a plus
- Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office365 and property management software
- Possess a positive attitude and the ability to smile under all circumstances
- Participate in training to comply with new or existing laws
- Neat, clean, professional throughout the workday and/or whenever present at the community
- Confident, self-starter, with the ability to operate in a dynamic environment with minimal supervision, to complete tasks on a timely basis and to manage multiple high priorities simultaneously
- Good written and verbal communication skills, with a willingness and ability to take both verbal and written instruction
- Ability to work rotational evenings, overtime, holidays, weekends and on-call for emergencies, as needed
- Thorough, reliable, responsible, honest, organized, flexible and service-oriented along with a strong work ethic and high degree of professionalism
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Employees must achieve the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees
Other Requirements:
- Utilize personal transportation vehicle to inspect apartment community and surrounding neighborhoods
- Occasionally, use of property golf cart may be necessary
- Must have valid driver’s license and automobile insurance
Compensation and Benefits:
- Competitive salary, commensurate with experience
- Comprehensive benefits package including:
- Rental Discounts
- Medical
- Dental
- Vision
- Paid time off
- Annual Discretionary Bonuses
- Pass a pre-employment background check
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected to be performed by employees within this classification. It is not designed to cover, contain, or be interpreted as a comprehensive inventory of all activities, duties or responsibilities required of an employee to this job. An employee in this position may be asked to perform other duties as required
EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: $15.00 – $16.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Required)
Experience:
- Property leasing: 1 year (Required)
- Customer service: 2 years (Preferred)
Language:
- English (Required)
License/Certification:
- Driver’s License (Preferred)
Work Location:
- One location
Company’s website:
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Sanitizing, disinfecting, or cleaning procedures in place
