From discovering the prospects needs and matching them with the perfect apartment, to nurturing the resident experience while supporting the property’s needs; our Leasing Consultants are critical to building our apartment communities. Every day is an opportunity to meet new people and turn them into a loyal customer. We are looking for dynamic, top performing sales people with high energy, superior sales and customer service experience. The ideal candidate must thrive in a fast paced leasing office, juggle various tasks and work well within a team.
What you can expect in this role:
- You will be the first point of contact with prospective residents, current residents, vendors or Fairfield associates.
- Manages the leasing, closing and move in process with our new residents.
- Initial questions most likely come through you first. You must be quick to determine their needs, resolve and/or escalate to a higher level as permitted.
- Fostering new relationships with our customers is vital to the success of this position.
- We look to you using your customer friendly personality, your ability to diffuse/resolve difficult situations while nurturing relationships.
- Using your strong admin and computer skills, this position will manage various tasks, such as managing lease files, updating necessary paperwork and computer systems, completing marketing/advertising tasks, updating social media sites etc.
Required Skills:
- Superior customer service skills including the ability to manage difficult customers and/or situations.
- Professional verbal and written communication skills.
- Strong ability to close a sale.
- Strong attention to detail, organizational, time-management and problem solving skills.
- Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
- Intermediate knowledge of Microsoft Outlook, Word and Excel.
- Ability to work a flexible schedule to include weekends, evenings and holidays.
Required Experience:
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