Leasing
Sell property’s products and services to prospects
Maintain thorough product knowledge of the property, sister properties and competitors
Assist manager in developing and implementing effective marketing strategies to increase property traffic and internet leads
Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.
Ensure guest cards are complete, entered into the property management software, and follow up is completed for prospects.
Resident Relations
Develop and maintain first class customer service relationships with prospects and residents
Manage and resolve resident concerns.
Monitor outstanding work orders and constantly communicates with maintenance staff to insure 24 hour guarantee.
Plan, organize and conduct resident functions as needed and as directed by Community Manager.
Administrative
Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork,from the application process through move out. This includes processing housing applications, preparing move in information, lease files, renewal letters and renewal leases, completing brochures, completing move out requests, and any other forms utilized as they relate to leasing and resident relations.
Assist in acting as a Risk Manager to ensure the safety and well-being of our residents and property. This would include but not be limited to routine property inspections to look for safety hazards and potential criminal activity.
General clerical assistance including but not limited to answering phones, taking messages, managing the facilities/work orders in the property management software, filing, and ordering office supplies.
Required Work Hours This position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to Community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. Position requires the ability to serve on-call, as scheduled or as necessary.
Required Education, Training and/or experience
High School or equivalent required, Bachelor’s Degree is preferred.
Minimum of one year experience in a customer service or sales position required.
Strong computer literacy, and competence in MS Office Suite.
MUST BE BI-LINGUAL
Must have a valid driver’s license and be able to drive.
Effective communication and customer service skills required, as well as the ability to interact with others in a team environment.
Specific Skills or Knowledge requirements Skills
Strong professionalism, communication and “people skills”
Superior sales skills * Well organized with ability to prioritize and multi-task
Must possess attention to detail
Team oriented with ability to work independently on occasion
Computer skills, Microsoft word, and knowledge of Internet, Email and Social Media as it pertains to marketing of community
Verbal, math and reasoning skills Required equipment
Employee must maintain reliable transportation daily, valid driver’s license, and valid vehicle insurance
Job Type: Full-time
Experience:
- sales: 3 years (Preferred)
- Leasing: 3 years (Required)
- customer service: 3 years (Preferred)
Education:
