*this is a part-time position
Qualifications:
- High School education or equivalent
- Professional verbal and written communication skills
- Mathematical skills (high school level) in order to calculate pro-rations
- Competent ability with personal computer– Microsoft Office, Internet
- Customer service and/or sales experience required
- Ability to work a flexible schedule to include weekends, evenings, and holidays
- Must possess valid driver’s license
Essential functions include (but are not limited to):
- Maintains a detailed knowledge of the apartment community, amenities and surrounding neighborhood
- Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtains signatures for completion of leases/paperwork prior to move-in
- Consistently documents prospect phone and email contacts; accurately completes the market survey
- Maintains an acceptable closing ratio based on current property expectations
- Provides a daily inspection of show apartments, model appearance and sparkle all open units daily
- Replies to email leads and PSI reservations within 4 (four) hours of receiving
- Shopping scores are consistently acceptable
- Ensure that all residents are providing renter’s insurance information upon leasing
- Collects and secures rental payments
- Produces reports in a timely, accurate and complete manner, including the monthly market survey
- Assist in Craigslist marketing: monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; assists in leasing events and promotions
- Maintains working knowledge of Fair housing laws, rules and regulations concerning apartment leasing and management
- Adheres to company key policy
- Maintains organized community office files
- Handles or assists in the receiving, recording, preparation and follow up of service requests
- Assists in the inspections of vacant apartments and takes appropriate action to prepare them for leasing
- Promotes resident retention by assisting with the renewal program
- Performs daily inspection of common areas and community amenities including patios/balconies
- Maintains acceptable Satisfact score
- Reports any observed maintenance problems
- Must assist and attend resident functions
- Must stay informed and comply with all policies and procedures as outlines in the Operations Manual
- Must adhere to and comply with the company safety policies and rules and utilize safety equipment, as required
- Must always be courteous and helpful to residents, prospective residents and co-workers
- Must have reliable transportation in order to conduct market surveys, attend meetings, visit area businesses, purchase and pick up supplies for resident and community functions
- Must have mode of communication in which to be contacted at home and to respond in cases of emergency
- Must be available for overtime, weekend, holiday and evening work
- Must be willing to be assigned to other Milestone managed communities as needed
- Performs other duties as assigned by Community Director
- Travel and overnight stays are required
