The Leasing Consultant is primarily responsible for renting apartment units to prospective
residents. Answers phone and email inquiries from prospective residents and uses standard sales techniques to encourage a visit to the community. Meets with prospective residents
and checks the availability of units that best fit their desires and budget. Shows
apartments and the overall community to prospective residents; explains other amenities of living at the community; uses standard sales closing methods to sell the prospective
resident on MAA.

Responsibilities: Takes all needed information from prospective residents after they have
indicated a desire to move to the property; completes all paperwork and data entry
associated with leasing activities. Contacts prospective resident of approval/disapproval; assists them in completing the lease and receives initial rent and deposit payments;
assists new residents with the move-in process. Prepares and maintains a file for each
resident. Contacts residents with expiring leases to discuss renewals and encourages the
renewal of the lease. Assists others in marketing efforts in the community to promote the
property positively and to help bring in prospective residents. This includes implementing and carrying out marketing efforts such as outside marketing calls. Takes resident calls
for service or other needs and forwards to the appropriate staff members; writes work
orders for service; promotes good resident relations through courteous and timely response to resident needs and concerns. Answers outside phone calls and greets visitors.
Performs other miscellaneous duties as assigned.

All MAA associates must successfully clear a background investigation to include but
may not be limited to: criminal background check, pre-employment drug screening and
an employment verification process. Flexibility to adapt to a varied work schedule,
including weekends, after hours and some holidays is required.

Benefits

At MAA, our employees are just as important to us as our residents. That’s why we offer
a comprehensive benefits package to meet your needs. Additional benefits are achieved the
longer you are with us, such as increased paid time off and increased discounts on insurance premiums.

Here are just a few of the benefits MAA offers:

Medical, Dental & Vision Insurance
Company Paid Life & Disability Insurance
401(k) Savings Plan and Employee Stock Purchase Plan
Apartment Discount
Holidays, Sick and Paid Time Off
Tuition and Certification Reimbursement
MAA Sons & Daughters Scholarship Fund
Adoption Reimbursement

Required Skills:

Above average ability to communicate with clients and with co-workers both verbally and in writing
Basic personal computer skills and ability to learn specialized software.
Skill to convince prospective residents of the advantages of living at a community by
sales closing methods.
Knowledge of the work of other associates at a property.
Ability to organize work.
Ability to work a varied schedule, including weekends and some holidays as required.
Ability to learn and comply with industry legal requirements, especially related to
Federal and Local Fair Housing Laws.
Ability to travel off-site for training courses and outside marketing

Requirements:

High school diploma and one year of working experience in a position that primarily requires customer service. Basic personal computer skills.

Preferred Qualifications:

Experience in leasing or other sales positions. Bachelor’s degree from an accredited college or university. College coursework completed in the pursuit of a degree is also preferred.