Be a part of one of the fastest growing student housing management companies in the industry! Our dynamic portfolio continues to expand as we acquire locations in close proximity to the nation’s top learning institutions. We are currently seeking personalities with a passion for service and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to the resident experience and guided by our values.
Job Description:
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- Providing superior customer service
- Assist in complete market surveys
- Show, lease and move in prospective community members
- Update unit availability daily
- Process rental applications
- Process maintenance request
- Receive collections in accordance with Trinity’s standards
- Clerical and phone support
- Maintain all community members files, ensuring completeness and accuracy of all file documentation
- Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready to Trinity’s standards
- Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager
- Conduct community member’s move-out unit walks
- Additional tasks or duties assigned by Community Manager
Special Requirements:
Physical Demands:
- The employee will be regularly required to sit; stand; walk; reach using feet, legs, back, arms and hands; talk and hear. The employee may occasionally be required to climb. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.
Attendance/Travel:
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- This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.
Essential Functions:
Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to:
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- Handle high stress situations effectively
- Exhibit strong leadership skills
- Excellent communication skills
- Superior collection skills
- Administrative and organizational skills
- Time management skills and ability to prioritize wisely
- Customer service orientation
- Strong sales background
- Knowledge of state law as it relates to fair housing
Qualification:
Computer Skills:
- Intermediate computer and Internet knowledge
- Intermediate knowledge of MS Word, Excel and Outlook
- Prefer knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident Check
Learning and Development:
- Maintain a commitment to ongoing professional development and career growth through our Companies continuing education programs
Education:
- High school education or equivalent is required
- Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
Professional Experience:
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- Minimum of one year as a leasing consultant in the Multi-Family Industry or a related field
- One year of experience in a service industry is preferred
Benefits of Working for Trinity:
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- Medical, Vision & 125 Plan – 100% of the monthly premium covered for individuals. Optional 125 plan available for dental and dependent medical premiums.
- Retirement Plans – Prepare for retirement and ramp up 401(k) savings with a 2% employer match
- Group Life Insurance – Up to $25,000 if the unimaginable occurs
- Great Talent Knows Great Talent – Bonuses provided for any hires made through employee referrals
- 10 paid Holidays, Vacation (up to 4 weeks!) and Sick pay provided
- On-site housing discounts
- Competitive bonus opportunities
- Scholarship Opportunities for Employees and their Dependents
- NAA Designation Reimbursement Program including:
- Certified Apartment Manager (CAM)
- National Apartment Leasing Professional (NALP)
- Certificate for Apartment Maintenance Technicians (CAMT)
- Certified Apartment Portfolio Supervisor (CAPS)
- Career Growth Opportunities
See more at: https://www.trinity-pm.com/join-our-team
