Description

Job Summary:

The Leasing Consultant is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through customer service focus. 

 Responsibilities:

  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
  • Prepare move-in packages and lease paperwork.
  • Immediately record all telephone and in-person visits on appropriate reports. File own guest cards and maintain according to established procedures.
  • Inspect models and available “market ready” units; communicate related service needs to Community Manager.
  • Have prospect complete application and secure deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
  • Update availability report, process applications for approvals (i.e., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval.
  • Assist in monitoring renewals. Distribute and follow up on renewal notices.
  • Monitor advertising effectiveness. Gather information about market competition in the area and file.
  • Represent the company in a professional manner at all times.
  • Accept rental payments and give immediately to Assistant Community Manager.
  • Type lease, complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
  • Assist management team with other various tasks as required.
  • Consistently implement policies of the community.

Requirements

 Position Requirements:

  • Experience in working with the public and/or sales.
  • Fair Housing Certification, or willingness to obtain prior to interacting with prospective residents.
  • Demonstrate an ability to support and contribute to community team.
  • Demonstrate strong oral and written communication skills.
  • Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
  • Must possess a positive attitude and the ability to smile under all circumstances.
  • Participate in training in order to comply with new or existing laws.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Two (2) years’ experience in previous relevant customer service.
  • Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
  • Comply with expectations as demonstrated in the employee handbook.
  • Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem

Education:

  • High School Diploma or Equivalent

https://recruiting.paylocity.com/recruiting/jobs/Details/384828/Valiant-Enterprises-LLC/Leasing-Consultant