Description
Job Summary:
The Leasing Consultant is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through customer service focus.
Responsibilities:
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
- Prepare move-in packages and lease paperwork.
- Immediately record all telephone and in-person visits on appropriate reports. File own guest cards and maintain according to established procedures.
- Inspect models and available “market ready” units; communicate related service needs to Community Manager.
- Have prospect complete application and secure deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
- Update availability report, process applications for approvals (i.e., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval.
- Assist in monitoring renewals. Distribute and follow up on renewal notices.
- Monitor advertising effectiveness. Gather information about market competition in the area and file.
- Represent the company in a professional manner at all times.
- Accept rental payments and give immediately to Assistant Community Manager.
- Type lease, complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
- Assist management team with other various tasks as required.
- Consistently implement policies of the community.
Requirements
Position Requirements:
- Bilingual [English and Spanish] preferred
- Yardi experience preferred
- Customer Service Experience
- Experience in working with the public and/or sales.
- Fair Housing Certification, or willingness to obtain prior to interacting with prospective residents.
- Demonstrate an ability to support and contribute to community team.
- Demonstrate strong oral and written communication skills.
- Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
- Must possess a positive attitude and the ability to smile under all circumstances.
- Participate in training in order to comply with new or existing laws.
- Ability to work a flexible schedule, including evenings and weekends.
- Two (2) years’ experience in previous relevant customer service.
- Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
- Comply with expectations as demonstrated in the employee handbook.
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Education:
- High School Diploma or Equivalent
