Essential Functions and Responsibilities:
- Provide excellent service to all residents, prospects and visitors to the community
- Ensure property performance is maximized this includes walking the grounds to ensure product is show ready; walk all made ready apartments to inspect and ensure ready for new resident
- Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs)
- Recruit, hire, on-board, manage and provide performance feedback to employees to ensure community performance and adequate staffing. Motivate associates through recognition programs, training, and team building. Ensure team meets Operations strategic drivers
- Train staff members on proper leasing techniques and resident service
- Conduct regular performance appraisals and address any associate concerns or employee relations issues. Maintain complete and accurate associate files and a high level of associate satisfaction, as measured by periodic surveys
- With General Manager, set leasing goals for property
- Under direction of General Manager, provide timely reporting on leasing statistics
- Conduct weekly meetings with leasing and maintenance staff (Some are held while standing in the maintenance shop or office for up to 30 min at a time)
- Evaluate unit prices in accordance with the market and budgeted goals
- Manage the application review process for each lease including credit and income verifications
- Ensure lease packets and files for each resident to include the lease, all addendums and other proper documentation
- Ensure the condition of leased apartments prior to move-in, including a final inspection and walk through with resident
- Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
- Develop an annual marketing plan and conduct marketing reviews on a monthly basis
- Conduct outside marketing activities in order to position Bell communities as communities of choice
- Follow Fair Housing Standards in all matters when working with prospects and residents
Additional Functions and Responsibilities:
- Additional duties as assigned
Core Competencies:
- Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
- Caring about Direct Reports- Is interested in the work and non-work lives of direct reports; asks about their plans, problems, and desires; knows about their concerns and questions; is available for listening to personal problems; monitors workloads and appreciates extra effort.
- Composure- Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesnt show frustration when resisted or blocked; is a settling influence in a crisis.
- Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Decision Quality- Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
- Drive for Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
- Listening- Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
- Managerial Courage- Doesnt hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Organizing- Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
- Self-Knowledge-Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and -‘s) performance reviews and career decisions.
Knowledge, Skills and Abilities:
- Excellent written and verbal communication skills
- Must be able to lead a team
- Strong marketing skills required
- Strong working knowledge of MS Office Suite preferred
- Must demonstrate support of Bell Core Values
- Must have strong time management skills and ability to multi-task required
- Must demonstrate support of Bell Operations strategic drivers
- Must demonstrate ability to provide exceptional customer service
- Must demonstrate ability to successfully work on a team
- Must be able to clearly communicate both orally and in writing
- Must be able to understand directives both orally and in writing
- Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
- Must present a professional image
- Must be resourceful and well organized
Education and Background:
- BA/BS in business, sales or related field, relevant experience or a combination
- 2+ years multi-family leasing experience or 2+ years B2B selling experience desired
