Job Summary
This diverse role combines sales, customer service and marketing to lease apartment homes to interested prospects. You will lease incredible apartments in our amazing communities through product demonstration and strategic marketing. Making residents feel at home is another aspect of your position, with responsibilities that include maintaining high levels of resident satisfaction and retention. You’ll also get to demonstrate your marketing prowess through web advertising and inquiries as well as keep tabs on competitors through telephone surveys and onsite visits. Service-minded individuals thrive in this position, as do those who enjoy selling a product that they can truly be proud of representing.
ESSENTIAL DUTIES:
Leasing apartments and providing excellent customer service to potential residents, current residents and all customers.
Renewal management to include rates to be approved by Property Manager, letters sent to residents and follow-up on lease expirations.
Monthly, Quarterly and Yearly Marketing Plans and Implementation of those plans.
Managing and holding accountable the leasing team.
Extensive knowledge of the sub-market to include market studies completed weekly.
Setting rates and concessions for PM approval based on sub-market information.
Inspecting applications and move in files for accuracy prior to Property Manager’s approval.
Handle other special projects as assigned by Property Manager.
Maintain superior customer service relationship as per company’s processes.
Adhere to company Standard Operating Procedures.
Lease apartments and sell property’s products and services to prospects.
Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms.
Work to optimize occupancy while maximizing effective leased rent.
Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.
Maintain thorough product knowledge of the property and that of major competition.
Accurately prepare and be thoroughly knowledgeable about all lease-related paperwork.
Maintain prospect traffic and leasing data; assist with other computer data entry as necessary.
Deliver resident gifts; inspect units to ensure readiness for move-ins.
Plan, schedule and organize resident functions as needed; assist with planning and hosting of others.
Audit all lease and renewal files for key controls and bonus submission to the property manager.
Review guest cards to ensure entry into the community management system; follow-up entry into system and monitor traffic trends.
Other tasks or duties as assigned by supervisor.
KNOWLEDGE/EXPERIENCE REQUIRED OF THE POSITION:
Prior Leasing experience is required.
EDUCTION AND EXPERIENCE REQUIRED:
High school education or equivalent is required
Ability to fluently read and write English, accurately perform basic to intermediate mathematical functions
SUPERVISORY RESPONSIBILITY:
Leasing staff
SUPERVISORY CONTROLS:
Reports to the Property Manager.
The Leasing Manager plans and carries out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices.
Physical Demands
The work is not physically demanding. Typically, the associate may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of moderate items such as papers, boxes, event items, collateral, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.
Work Environment
An average of 35% of typical work day is spent at desk handling paperwork, resident files, computer transactions, correspondence, and resident meetings. Remainder of job (65%) requires constant physical walking and leasing demonstrations of property required, walking up/down stairs and covering multi-terrain landscape of property. Outdoor weather conditions will vary and affect duties.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or commercial vehicles. The work area is adequately lighted, heated, and ventilated, except when working on items outside of the office environment.
The work environment and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
