Job Snapshot
Full-Time
Other Great Industries
Other
Job Description
JOB SUMMARY
This diverse role combines sales, customer service and marketing to lease apartments to interested prospects. You will lease apartments in our communities through product demonstration and strategic marketing. Making residents feel at home is another aspect of your position, with responsibilities that include maintaining high levels of resident satisfaction and retention. You’ll also demonstrate your marketing skills through web advertising and inquiries as well as keep tabs on competitors through telephone surveys and onsite visits. Service-minded individuals thrive in this position, as do those who enjoy selling a product that they can truly be proud of representing.
This diverse role combines sales, customer service and marketing to lease apartments to interested prospects. You will lease apartments in our communities through product demonstration and strategic marketing. Making residents feel at home is another aspect of your position, with responsibilities that include maintaining high levels of resident satisfaction and retention. You’ll also demonstrate your marketing skills through web advertising and inquiries as well as keep tabs on competitors through telephone surveys and onsite visits. Service-minded individuals thrive in this position, as do those who enjoy selling a product that they can truly be proud of representing.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintain superior customer service relationship, per RR customer service policy.
- Keeping a high level of service in mind with every task while resolving conflict to benefit all concerned parties. Relationships: provide excellent customer service. Professionally address resident complaints, concerns and requests on a timely basis to ensure the highest level of customer satisfaction.
- Lease apartments and sell property’s products and services to prospects. Maintain thorough product knowledge of the property and that of major competition.
- Advanced bookkeeping and clerical work. Review guest cards for all leasing staff. Ensure information is documented correctly. Accurately prepare and be thoroughly knowledgeable about all lease-related paperwork. Review and approve lease files for all leasing team. Ensure all documentation is present and accurate. Review information in system for all leases. Weekly review of listed rents and concessions on all leases are required.
- Facilitate all aspects in the apartment leasing process. Touring and leasing apartments. Walk the tour route daily.
- Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms. Work to optimize occupancy while maximizing effective leased rent. Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.
- Maintain prospect traffic and leasing data; assist with other computer data entry as necessary.
- Planning and executing onsite marketing and advertising directives. Vigilant tracking of market trends and implementation of said tracking through outreach and market surveys. Completing market surveys as needed and as required by community manager.
- Directs leasing team in the marketing efforts and monitors progress. Acts as the point person for locators, comps, and other industry professionals in sharing marketing and leasing information. Assumes responsibility for placing, removing and updating banners, balloons, signage, flags, etc.
- Mentoring and training new leasing consultants. Assist in the hiring and feedback of the leasing position.
- Plan, schedule and organize resident functions as needed; assist with planning and hosting of others.
- Audit all lease and renewal files for key controls and bonus submission to the community manager.
- Other tasks or duties as assigned by supervisor.
CUSTOMER SERVICE RESPONSIBILITIES:
- Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
- Carry and deliver boxes, flowers, newsletters, correspondence, etc. to residents’ apartments.
- Maintains a complete clean and neat uniform. Personal appearance must be clean and neat at all times, according to RR policy.
- Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints and exhibits a sense of urgency.
COMPANY RESPONSIBILITIES:
- Assists the Property Manager and Assistant Manager with other tasks as required.
- Comply with Radco Property Management policies.
- Embraces and executes the vision, mission, and beliefs of the Company.
- Is punctual and present at work when scheduled.
- Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.
EDUCATION AND EXPERIENCE REQUIRED:
- Excellent written and verbal communication skills providing for effective communication with residents, prospects, employees, peers, vendors, owners, etc.
- Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®, and RealPage.
- Basic understanding of Federal, State and local Fair Housing laws.
- High school degree required, college degree preferred.
LICENSE(S) OR CERTIFICATION(S) PREFERRED:
- Valid driver’s license and current automobile insurance is required.
- CAM®, ARM® designation preferred. May be required to become certified within six months of employment.
- Ability to earn future designations as required by Industry standards.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Sedentary work typically in an office or outdoor environment.
- Lifting and carrying up to 25 pounds is occasionally required.
- Stooping, crouching, reaching, and standing are occasionally required.
- Walking, talking, hearing, and seeing with close visual acuity are frequently required.
- Keying data is repetitive motion and is frequently required.
- The position is not substantially exposed to adverse environmental conditions.
- Walking and driving a golf cart on the property may be required.
- Driving to client and/or corporate locations is sometimes required.
- Job ID: 307
- http://www.careerbuilder.com/apply/J3H0GP63DMLZXP20K54?ipath=CBMTN¬ify=true&siteid=anon_jobalert_daily_us
Sunstone Palms
RADCO Residential is a multifamily management company based in Atlanta. We currently manage over 50 communities across the states of Georgia, Illinois, Indiana, Oklahoma, Colorado, South Carolina, Texas, Florida, and North Carolina. We take pride in adding value to each of our communities and building better living for our residents.
