4050 Lofts, University of Southern Florida , Tampa, FL
General Job Description / Responsibilities
- Assist Managers to build a team of highly motivated, skilled and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
- Provide first-class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally. Create professional and friendly office environment.
- Assist Managers to maintain occupancy at or above 99% and collections at or above 98% of potential income.
- Achieve the highest possible net operating income (NOI) through the implementation of effective cost control; revenue improvement efforts; and effective budget management
- Focus on improvement and upkeep of the properties’ curb appeal and cleanliness. Contribute wherever possible.
- Assist Managers to implement and maintain a thorough annual marketing plan. Work closely with Managers to ensure all potential marketing avenues are being fully utilized. Share new ideas.
- Perform and record daily follow up with all prospects. Identify and communicate ways to overcome obstacles and close the deal.
- Effectively maintain product knowledge of property and competitive properties through consistent market research.
- Work with Manager to establish, implement, and monitor leasing goals and renewal programs to meet required occupancy.
- Ensure website, listing sites, social media and marketing materials are up to date and portray the property in a positive, professional, and appealing light at all times. Monitor these sites on a regular basis to promptly communicate any red flags or areas to improve to Manager.
- Assist Managers to plan, advertise, and manage resident functions and events.
- Coordinate advertising events on campus; create partnerships with school and student programs.
- Actively network with student housing professionals in you market. Shop your competitors and develop relationships with other professionals in the field.
- Assist Managers to maintain a positive reputation, and relationship with school and community.
- Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
- Outreach – spend necessary time on campus and at local businesses to promote cross adverting and positive relationships.
- Ensure property management software is accurate, up to date at all times.
- Perform lease processing and administration, and other administrative duties as needed
- Clean office, common areas, grounds, and apartments as needed to ensure professional property, office, and model appearance at all times.
- Fill in for other positions whenever necessary and assist with afterhours emergencies.
- Assist Manager to determine methods for expense cutting.
- Assist Manager with monthly reports, budget targets, and variance reports as needed.
- Assist in monthly collections calls and emails to meet collection goals.
- React to potential situations which would cause liability to the property or the management company. Ensure all landlord/tenant statutes, fair housing laws, and safety codes are followed, and train staff accordingly.
- Communicate with residents as needed, in regards to showings, service request scheduling, follow-ups, etc.
- Communicate needs, ideas, and problems effectively with Manager so properties and run as efficiently as possible.
- Communicate effectively with other staff members.
- Comply with all policies and procedures, and training programs.
- Maintaining the highest quality of workmanship and professionalism.
- Participate in weekly meetings with employees to facilitate learning, communication, and team building.
- Adhere to safe work practices and follow all safety programs.
- Perform other job duties as requested by Manager.
