Leasing Professional Concord Mgt – Heritage Times (Tampa)

BASIC PURPOSE:
Perform duties to implement marketing plan, document interactions with prospective residents, lease and pre-lease units, conduct move-ins, process renewal and recertification documentation, and provide resident services, working within the limits of standard or accepted practice.
ESSENTIAL FUNCTIONS:
1. Responsible for all aspects of leasing and marketing to local businesses and prospective residents. This includes the completion of marketing logs and other required marketing reporting.
2. Represent the organization to residents, prospective residents, staff, and the community and practice exceptional service to prospects and residents. Ensure that residents’ concerns and service requirements are resolved with urgency, quality, and service consistent with policy and performance expectation.
3. Prepare the property for business by completing Morning Merchandise prior to business opening. Walk the property and make adjustments or report on elements that are in need of attention. Ensure model and clubhouse are clean and provide a welcoming environment.
4. Ensure that rent payments received on-site are promptly processed. Address resident-related damages and policy violations so that proper communications occur with resident and that applicable fines and damage fees are collected as requested.
5. Ensure all documentation is provided for residency and recertification processes to the Café or Recertification Team, ensuring all documentation is uploaded to café or the document center as required. Notify future residents of application approval, collect deposits and assign units.
6. Ensure proper execution of leases and related documents by working with the centralized analytics team. Inspect assigned units prior to resident move in to ensure adherence to Concord standards.
7. Respond to resident inquiries associated with community issues. Investigate, resolve, and follow up with residents to ensure satisfaction of concerns.
8. Inspect apartment homes upon vacancy to determine compliance with requirements for deposit refunds or charges to be assessed for damage or condition of unit, or for early lease termination. Document inspection results and submit deposit disposition for processing as requested.
9. Assist to implement and execute resident activities including Monster Club, parties, training programs, and required resident service functions.
10. Complete required checklists, and other administrative work for the community as directed.
CONCORD MANAGEMENT LIMITED
POSITION DESCRIPTION
2 Rev 06/2017
OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:
1. Review reports to monitor community’s effectiveness in key areas and work to develop plans to address deficiencies.
2. Ensure that work is carried out in compliance with all company policy and regulatory requirements.
3. Comply with safety procedures and equipment operating rules.
4. Work schedule may include evenings, weekends, and non-scheduled support to address issues requiring immediate attention.
5. Participate in meetings to plan and implement projects, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
TOOLS AND EQUIPMENT USED:
Use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Common and company specific software, golf carts and other specialty equipment as needed. Access to personal transportation for job related activities.
KNOWLEDGE:
General knowledge of business. High School Diploma or equivalent required. Strong customer service, verbal and written communication skills are required.
EXPERIENCE:
1. Demonstrated customer service or sales experience.
2. Property management leasing experience is preferred.
3. Demonstrated problem resolution work experience.
CONTACTS WITH OTHERS:
Regular contact inside and outside the organization dealing with customers, staff, contractors, business representatives and others in the surrounding area which requires tact and discretion.
CONFIDENTIAL DATA:
Work with confidential data such as personal resident information, budgets, forecasts, policies, and strategies, which, if disclosed, may be detrimental to the organization’s interests.
MENTAL AND/OR VISUAL DEMAND:
Duties involve normal mental and visual attention along with manual coordination. Requires reading and interpretation of written information in hard copy and on computer screen, and effective writing skills.
WORK ENVIRONMENT:
This job operates in a professional office environment as well as the exterior of the property, which can include inclement weather.
CONCORD MANAGEMENT LIMITED
POSITION DESCRIPTION
3 Rev 06/2017
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to handle, or feel objects, tools, or controls; and reach with hands and arms and to talk or hear. The employee is frequently required to stand, walk, sit and climb stairs and is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must also frequently lift or move up to 25 lbs.; occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.