FCI Residential is a part of Florida Crystals Corporation’s real estate division, which focuses on multi-family residential development in urban and in-fill areas. The real estate division currently has approximately 2,500 units in the development process throughout Florida.
POSITION SCOPE
Responsible for the leasing process from the introduction to the resident taking occupancy and maintaining diligent communication throughout the resident’s tenancy. Interacts directly with prospective and current residents to achieve maximum occupancy.
DETAILED ROLES & RESPONSIBILITIES
- Sell property’s products and services to prospects.
- Maintain thorough product knowledge of the property, sister properties and competitors
- Assist manager in developing and implementing effective marketing strategies to increase property traffic and internet leads
- Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases
- Ensure leasing office, tour path, model apartment, vacant apartments, amenities and general curb appeal of community is pleasing to all 5 senses and is impeccably clean, if necessary spot clean to maintain the high standard of which FCI will become synonymous for
- Develop and maintain first class customer service relationships with prospects and residents
- Manage and resolve resident concerns
- Monitor work orders and constantly communicate with maintenance staff to ensure 24 hour guarantee
- Plan, organize and conduct resident functions as needed and as directed by the Property Manager
- Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. This includes processing applications, preparing move in information, lease files, renewal letters and renewal lease, completing move out requests, and any other forms utilized as they relate to leasing and resident relations.
- General clerical assistance including but not limited to answering phones, taking messages, managing the facilities/work orders in the property management software, filing and ordering office supplies
- Participate in outreach marketing activities on a regular basis to obtain prospective residents
- Advise residents of referral program (if permitted)
- Assist in placing, removing/updating banners, balloons, bandit signs, A-frame signs, flags etc.
- Distribute newsletters, pamphlets, flyers etc.
- Conduct Market Surveys and shop competitive communities
CORE COMPETENCIES & ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)
- Analytical Thinking and Decision Making
- Business & Financial Acumen
- Effective Communication
- Customer Orientation
- Establishes Trust
- Problem Solving
- Results Orientation & Accountability
- Teamwork & Collaboration
- Adaptability / Flexibility
- Continuous Improvement
- Self-Development
- Honesty / Integrity
- Self-starter, who takes initiative, works well independently
- Sound technical skills, analytical ability, good judgment and strong operational focus
- Ability to establish credibility throughout the organization with both management and employees
- Ability to coordinate and perform multiple projects simultaneously
- The ability to organize and prioritize workload is essential
- Full understanding and knowledge of basic accounting
- Integrity, Collaboration and Enthusiasm
- Drive and Creativity
- Strong professionalism, communication and “people skills”
- Superior sales skills, verbal, math and reasoning skills
- Well organized with ability to prioritize and multi-task
- Must possess attention to detail
- Team oriented with ability to work independently on occasion
- Computer skills, Microsoft word, and knowledge of Internet, Email and Social Media as it pertains to marketing the community
ESSENTIAL WORK EXPERIENCES
- One year minimum experience in Sales/Leasing, in residential property management or related field as required
- Microsoft Office skillset – property management software knowledge is required, OneSite, Real page is preferred
ESSENTIAL EDUCATION REQUIREMENTS
- High School diploma or general education degree (GED) preferred but not required.
- English required (bi-lingual a plus)
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
