| Requisition Number: 541392 |
US Residential is a national Multifamily Property Management Company. We have a current opportunity for a customer-focused Leasing Professional to join our team! If you enjoy working in a fast-paced and energizing environment, this is the career for you!
Our Leasing Professionals are the first impression of the property and must present a level of professionalism and unparalleled customer service. Your objective is to positively guide potential residents through the entire move-in process. This is accomplished through answering phones and persuading prospective residents to visit the property in a friendly and professional manner, as well as, consistent and timely follow-up calls and emails to prospective and/or current residents, conducting property tours and working with the potential residents to complete their application.
Responsibilities
- Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.
- Collect rental deposits and rent.
- Ensures models, make-readies, and designated show apartments are in touring condition daily.
- Communicates, as requested and with approval, on social media and on-line advertising sites.
- Orients prospective and current residents to the property and greets all guests promptly.
- Processes renewal paperwork and ensures documentation is delivered to current residents as required.
- Maintains accurate and detailed records of traffic activity by entering all applicable information into the computer.
- Follows up with all prospective residents via phone, mail or email and prospect portals.
- Converts phone traffic into scheduled appointments with prospective residents in order to tour the community and enters all traffic into the computer in an accurate timely fashion.
- Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.
- Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.
- Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.
- Completes weekly leasing reports in accurate and timely fashion.
- Ensures all open and close procedures are completed daily, including but not limited to, opening and closing show units and office.
Qualifications
- 1+ years prior leasing experience within the multifamily industry required.
- High energy, creative and loves to sell with ability to provide strategic marketing ideas and plans.
- Strong communication skills with ability to give presentations over the phone and in person.
- Working knowledge of MS Word & Excel; Yardi software knowledge required.
- Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.
- Ability to communicate professionally and effectively with prospects, co-workers, residents, vendors and corporate staff.
- Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible.
- Ability to sit for extended periods of time.
- Standing and walking for extended periods of time.
- Ability to lift and/or move up to 25 pounds.
- High school diploma or equivalent required.
- Valid driver’s license and dependable transportation required.
- Dependable and punctual with flexibility to work weekends.
As the first impression of our community, it is important our Leasing Professional understands the value of providing strong customer service, effective sales techniques, and how to overcome objections. This position requires the ability to communicate effectively with residents, prospects and vendors, and to present a positive, professional image. We are looking for a true team player to add to a fast growing company.
US Residential is a leader in the Property Management industry with communities throughout the US. US Residential prides itself to be a company that promotes from within and where your talents are recognized, appreciated, and supported!
This is a great opportunity to join a rapidly-growing, progressive organization and take charge of your career. US Residential offers a competitive salary with a full benefits package including medical, dental, vision, disability and life insurance, bonuses, 401K program with company match, generous paid time off, holidays and more.
We are an Equal Opportunity Employer.
