Job details
Salary $13 – $15 an hour
Job Type Full-time
Number of hires for this role 1
Qualifications
- Spanish (Required)
- High school or equivalent (Preferred)
- Property leasing: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Full Job Description
At this position you will be responsible for supporting the lead property manager & Assistant Manager, leasing, marketing and maintaining positive resident relations of multi-family residential apartments as well as addressing and resolving tenant issues and complaints, collecting rents.
Job Responsibilities:
Leasing:
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- Files own guest cards and maintain according to established procedures.
- Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
- Ensure apartment is ready for resident to move-in on agreed date.
- Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
- Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
- Monitor renewals. Distribute and follow-up on renewal notices.
- Assist in monitoring advertising effectiveness.
- Distribute all company or community-issued notices.
- Represent the company in a professional manner at all the times.
Administrative
- Operate management software (i.e. propertyware) software to record, store and analyze information.
- Understand the Apartment Association lease and contracted credit report application.
- Accept rental payments and post rents to the computer.
- Comply with federal, state and company policies, procedures and regulations.
- Record monies collected on an on-going basis.
- Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.
- Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
- Assume Community Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
- Provide general clerical assistance to community office
Resident Retention
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
- Maintain open communication with Assistant Manager, Property Manager and Maintenance Supervisor.
- Contribute to cleanliness and curb appeal of the community on continuing basis.
- Enforce policies of the community.
Neighborhood Marketing
- Advise residents of referral concessions (if permitted).
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Assist in conducting market surveys and shop competitive communities.
Additional Requirements:
Attendance is an imperative job function.
Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
Employee Acknowledgement
This job description is intended to describe the general nature and work responsibilities of the position.This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company.Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials.The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation.
Related keywords: leasing agent, leasing representative, leasing specialist
Job Type: Full-time
Pay: $13.00 – $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
To keep our team members as safe as possible we have installed plastic barriers, provided masks and sanitizer as well as are limiting the number of people allowed to enter the office.
Education:
- High school or equivalent (Preferred)
Experience:
- Property leasing: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Language:
- Spanish (Required)
Work Location:
- Multiple locations
Typical start time:
- 9AM
Typical end time:
- 5PM
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- People-oriented — enjoys interacting with people and working on group projects
- Detail-oriented — would rather focus on the details of work than the bigger picture
Company’s website:
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- No
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
