Leasing Specialist / Conventional – WRH Realty Services Inc. (Largo)

Reports To: PROPERTY MANAGER

The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEASING SPECIALIST – CONVENTIONAL HOUSING. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed. Every WRH employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose and culture of customer service. Working together as a team encourages superior performance through open communication and empowerment. It is imperative that you review closely these duties, skills and physical requirements and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities necessary to perform the job as described.

JOB SUMMARY:The LEASING SPECIALISTS – CONVENTIONAL HOUSING are the property’s sales team whose primary duties are to properly secure lease agreements from all qualified persons and aggressively market the property in order to achieve leasing and occupancy goals. A LEASING SPECIALIST – CONVENTIONAL HOUSING is also very service-oriented and strives to make current residents feel welcome and comfortable in their community. The LEASING SPECIALIST – CONVENTIONAL HOUSING will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.

WAGE/HOUR STATUSNon-Exempt (eligible for overtime)

DUTIES AND RESPONSIBILITIESConducts all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.

Marketing/Leasing

• Greets prospective residents, completes guest card information, establishes program eligibility, determines needs and preferences, conducts sales tours of the community and specific apartments while communicating features and benefits and secures applications from qualified persons. Meets individual and/or property monthly leasing goals.
• Secures an average of one application per shift from qualified persons.
• Maintains awareness of local market conditions, competitors and trends through active market surveys and physically shopping the properties competition.
• Assists in creating and implementing a plan for marketing the property and improving resident satisfaction.
• Aggressively markets the property on a regular basis to generate traffic.
• Inspects models, move-ins and “market ready” vacancies daily to ensure move-in ready condition. Also physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff.
• Maintains a professional and friendly atmosphere in the leasing office and other areas where prospects and residents meet.
• Utilizes multiple media platforms, including but not limited to telephone, text, email and social media, etc. to perform follow-up with prospects in accordance with company guidelines.
• Prepares and qualifies applications for approval based on properties rental criteria and program requirements.

Renewal Process

• Monitor upcoming resident renewals on a monthly
• Responsible for contacting residents to schedule renewal
• Work with resident to complete all renewal documentation in a timely and accurate
• Works with the resident and third parties to verify sources of income for the resident (if applicable).
• Completes all required documentation for each
• Forwards all completed renewal documentation to the appropriate person in a timely fashion for review and approval if applicable on their

Administrative

• Notifies prospective residents of application results.
• Establish move in date and time for approved applications.
• Completes all lease paperwork including related addenda and accepts rents and deposits.
• Organizes and files appropriate reports, leases and paperwork.
• Attends company meetings when requested.
• Prepares maintenance service requests.
• Assists in preparing newsletter and renewal lease letters.
• Photocopies daily paperwork and files documents.
• Prepares and completes move-in files.
• Assists Property Manager and Assistant Property Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• Answers incoming phone calls and handles each call accordingly. Transfers calls to Assistant Property Manager or Property Manager when appropriate.
• Performs any additional duties assigned by the Assistant Property Manager, Property Manager or Regional Director.

QUALIFICATIONS Sales Orientation

• Is skilled at building rapport with prospects and establishes good relationships with people quickly.
• Makes inquiries about the prospect’s interests and tailors the sales presentation to address those needs.
• Displays excellent communication skill and actively listens to prospects.
• Engenders trust from prospects by maintaining a warm, open and outgoing demeanor.
• Motivated to meet their sales goals not only for monetary compensation but because they value helping others.
• Shows a genuine interest in others and communicates in a sincere manner with prospects and residents.
• Shows initiative in approaching prospects with energy and enthusiasm when they come to the office.
• Enjoys some competition among other leasing consultants and likes being recognized for their successes.
• Creates and maintains relationships in the community to promote the business and generate leads though the use of social media, word of mouth, and partnering with preferred businesses.

Professionalism

• Can be flexible and multitask effectively, switching between tasks without losing focus or sacrificing the quality of their work.
• Shows a good command of technology, and effectively uses software products, email and social media to generate and follow up on leads.
• Finds an effective balance between their sales and administrative responsibilities; does not neglect their paperwork and other non-sales related tasks.
• Presents themselves in a professional manner and maintains a positive attitude while at work.

EDUCATION/TRAINING

• High school diploma or equivalent
• National Apartment Leasing Professional (NALP)

Computer Skills: Word Processing software experience required. Spreadsheet software, property management software, Internet experience desirable.

Office Equipment: Personal computer,Calculator, Copy Machine, Fax Machine, Telephone.

Work Hours: 20-40 hours per week depending on whether a full or part-time employee. Employee will be required to work a flexible work week including weekends.

PHYSICAL REQUIREMENTS

• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 70% of time is spent standing/moving and 30% sitting/sedentary.
• Have occasional need (66% to 100% of the time) to perform the following physical activities:

• Have constant need (66% to 100% of the time) to perform standing and walking activities related to inspecting and presenting property.
• Constant need (66% to 100% of time) to perform the following physical activities:

• Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

Position of LEASING SPECIALIST- CONVENTIONAL HOUSING (continued) – Page 4VISION, HEARING AND SPEAKING REQUIREMENTS

• Constant need (66% to 100% of the time) to complete forms, read and review reports, answer a wide variety of correspondence, view computer screen. Frequent need to see small detail.

• Constant need (66% to 100% of the time) to see things clearly beyond arm’s reach; e.g. inspecting and showing community.
• Constant need (66% to 100% of the time) to communicate over telephone and in person with prospective residents, residents, vendors and corporate and resident staff.

• Constant need (66% to 100% of the time) to communicate over telephone and in person with prospective residents, residents, vendors and corporate and resident staff.

DRIVING/TRAVELING REQUIREMENTS

• Occasional need (1% to 33% of the time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank and also visit the corporate office.
• Must have valid driver’s license and automobile insurance.

WORKING ENVIRONMENT

• Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc.

SAFETY RESPONSIBILITIES

• Learns and complies with all company safety rules.
• Uses appropriate safety equipment at all times.
• Immediately reports all unsafe conditions to supervisors.
• Must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties.
• Must check with supervisor if there is a question as to the safe procedure to be used for any job function.

additional requirements

• Must be able to work in a fast-paced and customer service-oriented environment.
• Performs duties under pressure and meets deadlines in a timely manner.
• Works as part of a team, as well as completes assignments independently.
• Takes instructions from supervisors.
• Exercises problem-solving skills.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
• This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.
• This job description does not constitute an employment contract between the company and any employee.
• The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.
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