Wheeler Staffing Partners is seeking a Loan Counselor in Tampa, FL. The Loan Counselor is responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio. This is a HYBRID position! Contact Michael Brooks ([email protected]) to learn more about this great opportunity!
Loan Collections Counselor Responsibilities:
- Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods.
- Set payment arrangements for total amount due, or establish a repayment plan pursuant
- Document and maintain on-line collection history detailing events to bring the loan current.
- Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
- Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
- Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily.
- Maintain up to date knowledge and adhere to investor rules and requirements.
- Performs other duties as assigned.
Loan Collections Counselor Requirements:
- High school diploma or equivalent
- One year of collection experience or equivalent
- Mortgage collection experience a plus
- Courteous, tactful and assertive interpersonal skills
- Demonstrates effective listening skills
- Data Entry Skills
- Strong analytical and negotiating skills
- Ability to work well on a team and focus on results
- Ability to research and resolve problems effectively
- Excellent verbal and written communication skills with strong interpersonal skills
- Possess strong problem-solving skills
- Ability to work effectively in a demanding, team-oriented, and fast-paced environment
- Working experience within a call center
- Experience working with Microsoft Windows applications
- Ability to work assigned/flexible hours necessary to complete the job on a weekly basis
Benefits:
- Life
- Dental
- Vision
- Short and Long term disability insurance
- Basic life insurance
- 401K
- 10 employer paid holidays
WSP specializes in filling your company s contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Follow us on social media to get updates on upcoming jobs!
Twitter: @wheelerspinc
Facebook: Wheeler Staffing Partners
Instagram: @wheelerstaffingpartners20
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About Wheeler Staffing Partners:
WSP specializes in filling contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections — and our candidates — combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.
FOLLOW US ON SOCIAL MEDIA TO GET UPDATES ON UPCOMING JOBS!
Twitter: @wheelerspinc
Facebook: Wheeler Staffing Partner
Instagram: @wheelerstaffingpartners20
Company website: http://www.wheelersp.com
