Are you customer focused, have a passion for people and like to have fun? At Camden, the Concierge is an expert in building relationships and exceeding expectations. They are responsible for ensuring the satisfaction of our residents by managing service requests, organizing resident functions, and guiding residents through the move-in process. Their efforts support the community’s success by helping to meet leasing, retention and occupancy goals. Our ideal candidate will have excellent communication skills and think outside the box to solve problems and come up with innovative new ways to increase resident relations. They are able to understand and anticipate our customers’ needs to provide Living Excellence, once experience at a time.
Essential Functions
- Assist residents with maintenance requests and enter requests into OneSite in a timely manner, follow up with residents after completion to ensure that they were satisfied with their experience
- Guide residents through the move-in process; release keys, fobs, parking passes, etc., and assist with any questions or concerns
- Promote positive resident relations through courteous and timely response to resident needs and concerns
- Actively work to create and maintain strong, ongoing relationships with potential and current residents, guests and vendors
- Assist with planning, organizing, and promoting resident functions and events for the community
- Utilize and establish creative marketing and social media strategies to increase property traffic
- Use a customer focused attitude year round to increase customer sentiment and ensure a smooth renewal process for existing residents
- Assist the Maintenance Supervisor with coordinating and scheduling carpet cleanings, pest control, and preventative maintenance for the community
- Assist the team with the renewal process and sending out resident notices
- Use problem solving skills and best judgment to handle unpredictable situations as they arise
- Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need
- Will assist in other projects and activities as needed
Qualifications
- Bachelor’s degree preferred
- One year of experience in sales, hospitality and/or customer service
- Leasing and/or property management experience preferred
- Knowledge of OneSite and Yield Star preferred
- Customer focused attitude and ability to build strong relationships
- Ability to meet or exceed sales and customer service goals
- Must be able to work a varied schedule including weekends and holidays as required
- Proficiency in Microsoft Office Suite including Word, Excel & Outlook
- Strong written and verbal communication skills
- Bilingual in Spanish is a plus
Job Type: Full-time
Experience:
- Customer Service: 1 year (Preferred)
- Concierge: 1 year (Preferred)
Location:
- St. Petersburg, FL (Preferred)
Language:
