Job details
Salary $17 – $21 an hour
Job Type Full-time
Qualifications
- Dispatch: 1 year (Required)
- Work Order Management in Appfolio, Yardi, OR Propertyware: 1 year (Required)
Full Job Description
Maintenance Assistant
The Maintenance Assistant assists the Service Manager in overseeing all operational functions of the assigned properties, including maintenance of occupancy levels; timely investigates, evaluates, and resolves issues that impact tenant satisfaction (including but not limited to maintenance, repairs, billing, and other inquiries) with little or no oversight from Property Manager; exercises discretion in enforcing, interpreting and implementing policies and procedures that impact tenants and the property generally; responsible for managing and monitoring collections (AR) and renewals; ensures compliance with pertinent laws and regulations related to tenants and the properties, including the housing code, Section 8 housing requirements, safety regulations, collections etc.; independently manages and negotiates Brandywine’s relationship with the housing authority concerning Section 8; represents the Company in small claims and landlord/tenant legal actions. This role will be focused heavily on maintenance oversight including the input, dispatch, follow up, and invoicing of maintenance work orders.
ESSENTIAL DUTIES:
· Answer phones and greet tenants that come into the office
· Receive and dispatch work orders to vendors
· Onboard new vendors
· Follow up on work orders for estimates, approvals, closures, etc.
· Complete invoice approval process for all invoices
· Customer services and first level escalations
· Mails out vendor checks
· Maintain a positive working relationship with local housing authorities. Coordinating HAP inspection and updating changes in the HAP payments
· Manage all HOA correspondence and violations to ensure violations are cured in a timely manner.
· Ensuring vendors have up to date insurance
· Handle all tenant escalations in a positive and cooperative manner.
· Input work orders that come in through phone or in person
· Turn on utilities including water, power, and gas for vacant properties and ensure they are turned off for new tenants
This summary is not inclusive of all job duties. Other job duties may be assigned at any point by the employee’s manager based upon the needs of the business.
WORKING CONDITIONS:
· Indoor and outdoor work in all types of weather conditions.
· May sit or stand for several hours at a time; climb up and down stairs multiple times each day; and lift up to 30 lbs.
EDUCATION AND EXPERIENCE REQUIREMENTS:
· High school diploma or equivalent
· Reliable transportation
· Knowledge of local housing ordinances and eviction procedures
· Complete understanding of fair housing laws
· Above average ability to communicate with others and work as part of a team
· Intermediate computer skills and the ability to learn new software
· Knowledge of rental property management standards and practices
– Bi lingual and real estate license are a plus!
Job Type: Full-time
Pay: $17.00 – $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
We are currently working from home through the pandemic. In the future employees will be expected to return to a normal office working environment.
Experience:
- Dispatch: 1 year (Required)
- Work Order Management in Appfolio, Yardi, OR Property ware: 1 year (Required)
