JOB SCOPE:
The Maintenance Coordinator is responsible for receiving, dispatching, following up and expediting maintenance repair requests from residents in order to maintain the physical integrity of a portfolio of our residents single family homes.
RESPONSIBILITIES:
- Coordinate the maintenance customer service function in responding to all maintenance issues for our portfolio of single family residences
- Prioritize and dispatch work orders to external vendors
- Use independent judgment to analyze, troubleshoot and have repairs completed.
- Good knowledge of maintenance repair methods and equipment across the disciplines, including electrical, plumbing, heating, air-conditioning, and carpentry in order to start and complete repairs in the residences.
- Must be computer literate in MS Word, Excel, web-based and internal work order computer systems
- Manage work order process, prioritizing by type of job and localizing them by area for efficient allocation to maintenance personnel and contractors
- Coordinate with vendors and internal maintenance team to ensure timely and quality repairsREQUIREMENTS
- 2-3 years experience in a customer service oriented maintenance function, preferably with single family home maintenance and repair
- Prior property management experience preferred
- Computer skills in Microsoft Word and Microsoft Excel and electronic work order systems
- Excellent follow-up and possess a “sense of urgency” to complete assignments
- Excellent communication and listening skills to provide a positive customer experience
- Able to manage multiple and sometimes competing priorities
- Demonstrated ability to prioritize and discern on routine versus emergency maintenance situations
- A customer service background, with a positive, upbeat attitude to adapt to changing work environments
- The ability to articulate in English in both verbal and written forms
- Bachelor’s degree in maintenance, logistics, business or related field, or equivalent experience/education desirable
IND2
This is a non-management position
This is a full time position
– See more at: https://theapplicantmanager.com/jobs?pos=wr176&src=indeed#sthash.MFpI1Kis.dpuf
