About Us
Great Jones (https://www.greatjones.com), NYC founded and a venture-backed startup, is rethinking the $40B property management industry from the ground up. By combining proprietary, best-in-class technology with deeply experienced local teams and a network of skilled partners, our full-service offering enables property owners to achieve exceptional performance from rental ownership without the management friction or headaches.
The Great Jones platform’s custom tools and data sets enable faster, more effective decision-making and issue resolution, powering 300-500% productivity gains versus typical property managers while offering real-time transparency that delights owners and retains residents. Great Jones allows the owner of a midsize portfolio or even a few rental homes to achieve the same occupancy levels, cost savings, and sophistication as the REIT that owns tens of thousands.
The result of all of that? Trusted partnership and profitable, passive income, at last.
Job Summary
The Maintenance Lead is responsible for all maintenance operations and accountable for performance (velocity and quality), pricing rationality, exceptions resolution, training, process improvements, and maintenance-related owner inquiries.
This is not a run-of-the-mill “dispatch manager” job – you will be building a best-in-class, national operation in a hyper-growth environment. We are looking for a proven leader with experience building and continuously improving residential maintenance operations on a regional or national scale
Essential Job Functions
- Empathetic and customer-focused; you will be taking care of the homes where our residents raise their families
- Experience building local in-house repair-and-maintenance teams from scratch, including effective utilization (scheduling, routing, performance management, inventory management, etc.)
- Can establish robust vendor networks in partnership with local teams in dozens of new markets (major metros) a year.
- Skilled in pricing negotiations, able to leverage our success story to secure pricing structures that are closer to wholesale than retail, so that we can pass the discounts along to our owners.
- Understands, embraces, and leverages technology to scale teams, partners, and processes
- Deep understanding of residential maintenance pricing
- Extensive practical maintenance knowledge across all trades; the person who knows what it takes to fix a flood- or hurricane-stricken home, cost-effectively and completely
- Expert troubleshooter and trainer, able to build, teach, and implement a self-resolution system that dramatically decreases vendor dispatches
Minimum Requirements
- Bachelor’s degree required
- 5+ years experience overseeing residential maintenance for a large (1,000’s of units), multi-state portfolio
Job Type: Full-time
Salary: $75,000.00 /year
Experience:
- Maintenance Management: 2 years (Required)
- Property Maintenance (1000+ units): 5 years (Preferred)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
- Parental leave
- Professional development assistance
