The purpose of this job description is to communicate the responsibilities and duties associated with the position of MAINTENANCE SUPERVISOR. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.
It is imperative that you review these duties, skills, and physical requirements closely and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.
SUMMARY DESCRIPTION
The MAINTENANCE SUPERVISOR provides maintenance support and is accountable for delivering on our commitments to our residents. This includes quality move-in, resident satisfaction, quality, and timely service, and personal attention to our residents. The Maintenance Supervisor responds to our resident’s service request and is instrumental in helping our company deliver superior customer service to our residents.
DUTIES AND RESPONSIBILITIES
- Prepares all market-ready apartments, which may include painting, carpet cleaning/repair, general repairs, and housekeeping to ensure a quality product to our residents.
- Completes resident service requests in a timely manner.
- Has knowledge of various maintenance functions including and not limited to plumbing, pool maintenance, air conditioning, heating, general carpentry skills, appliance, electrical, painting, caulking, scheduling, and life safety issues. Must be ok with accessing ACs on the roof.
- Maintains grounds, pools, common areas, amenities, and dog parks to keep them clean, free of trash, debris, and other safety issues.
- Performs on-call emergency procedures as required.
- Reports any maintenance issues that affect the budget such as life safety, vacant repairs, property damages, and common-area needs to the manager.
- Schedules and performs preventative maintenance and records such activities.
- Is knowledgeable of state, local, and federal housing laws, codes, policies, and systems regarding maintenance.
- Attends and participates in training programs to keep up to date with laws, codes, and licenses.
- Provide superior customer service and represent the company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with residents, coworkers, and the general public.
- Performs duties as assigned in a timely manner.
- Dresses per company appearance standards.
- Maintains and safeguards all company tools and equipment.
- Perform any other related duties as required or assigned.
SUPERVISORY RESPONSIBILITIES:
Supervises 1-5 non-supervisory employee(s). Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints, and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to take direction but work independently
- Ability to communicate clearly and professionally in English at a fluent level in both written and verbal form with residents, co-workers, and vendors
- General knowledge of building codes and laws applicable to the community (i.e. Freon recovery, electrical, plumbing, swimming pools)
- Ability to work outdoors and/or without air conditioning for extended periods of time.
- Ability to operate standard maintenance equipment in a proper and safe manner including but not limited to:
- General hand tools
- Appliance Dolly
- A/C gauges and cleaning chemical
- Welding torch
- Electric power tools
- Ladders including an extension ladder
- Recovery Unito
- Gas and electric powered, or hand-held chain saw and/or pole
- Lawnmower (hand-push and riding)
- Blower / Trimmer / Edger
- Powerwasher
EDUCATIONAL/TECHNICAL REQUIREMENTS
High school, plus specialized schooling and/or on the job education in a specific skill area; E.G. data processing, clerical/administrative, equipment operation, etc, plus 3 years related experience and/or training. Or equivalent combination of education and experience.
NORMAL WORKING HOURS and DAYS:
- 35-40 hours per week. Standard schedule: Mon – Fri; 8:00 a.m. – 5:00 p.m.; 1 hr meal break; overtime as required. Weekends as circumstances warrant; on-call on a rotating basis and for emergencies.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS:
Regular use of machines and equipment (desktop/laptop computer and software, HVAC equipment, etc.)
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid Driver’s License. HVAC License.
EQUIPMENT REQUIREMENT:
- Required to wear goggles, masks, gloves, hearing protection, gloves, and/or other safety equipment as tasks dictate.
EQUIPMENT/MACHINERY/TOOLS:
- An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:
- Hand Tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.
- Power Tools: Wrenches, grinders, sanders, drills, saws, etc.
- User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders
- Mechanical Equipment:Motors, pumps, compressors, blowers, electric, and hand power augers, etc.
- Measuring Devices:Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.
PHYSICAL DEMANDS/WORKING CONDITIONS:
- Constant need (66% to 100% of the time) to be on feet.
- Constant need (66% to 100% of the time) to perform the following physical activities:
- Bent/Stoop/Squat/Kneel Perform – routine maintenance/repairs, pick up tools, and needed equipment.
- Climb Stairs – Service requests, make-ready needs for 2nd and 3rd-floor apartments.
- Push or Pull – Move equipment, appliances, open/close doors, etc.
- Reach above Shoulder – Perform routine maintenance/repairs, stock, and remove equipment, parts, etc.
- Climb Ladders – Perform routine maintenance/repairs.
- Grasp/Grip/Turning – Handle tools and equipment, perform routine maintenance/repairs.
- Finger Dexterity – Handle tools and equipment, perform routine maintenance/repairs.
- Writing – inventory maintenance, requisition requests, required maintenance reports.
- Lifting/carrying (supplies, replacement parts, ladders, etc.):
- Over 150 lbs. – Rare need (less than 1% of the time)
- 75-150 lbs. – Occasional need (1% to 33% of the time)
- 25-75 lbs. – Frequent need (33% to 66% of the time)
- 1-25 lbs. – Constant need (66% to 100% of the time)
NOTE: Lifting and carrying of weights exceeding 50 lbs. are often accomplished with assistance from one or more persons. Examples of the heaviest items lifted include washers/dryers, refrigerators, A/C units, abandoned sofas, etc.
VISION REQUIREMENTS:
- Constant need (66% – 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents. The constant need to see small detail when performing routine maintenance duties.
- Frequent need (33% to 60% of the time) to see things clearly beyond arm’s reach(observe problems throughout the property).
HEARING REQUIREMENTS:
- Constant need (66% to 100% of the time) to communicate with residents, staff, vendors, and guests. Must use listening skills to diagnose needed repairs, etc.
SPEAKING REQUIREMENTS:
- Constant need (66% to 100% of the time) to verbally communicate with staff, residents, vendors, and guests.
DRIVING / TRAVELING REQUIREMENTS:
- Frequent need (33% to 66% of the time – depending on the property) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotation “on-call” status may occasionally require expedient travel to assigned property at a moment’s notice. Pick up and deliver to the corporate office.
- Must have valid driver’s license and automobile insurance coverage. Mileage will be reimbursed for work-related travel outside of normal commute.
WORKING ENVIRONMENT:
- Outdoors Frequently outdoors (33% – 66% of the time), all conditions, often for extended periods of time.
- Indoors (66% to 100% of the time).
- Occasional exposure (1% to 33% of the time) to paint fumes, solvents, adhesives, etc. Example: Apartments during/after make-ready.
REASONING DEVELOPMENT:
- Moderate. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs the ability to think rationally beyond a specific set of instructionS.
ENVIRONMENTAL CONDITIONS:
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is regularly exposed to work near moving mechanical parts, work in high, precarious places, outdoor weather conditions; frequently exposed to fumes or airborne particles; and occasionally exposed to toxic or caustic chemicals, extreme heat, risk of electrical shock, vibration.
The noise level in the work environment is usually low to moderate.
GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being
performed by individuals assigned to this position. They are not intended to be an exhaustive list
of all duties, responsibilities, and skills required of personnel so classified.
The incumbent must be able to work in a fast-paced environment with demonstrated ability to
juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance
as appropriate.
The employee understands that the job description is neither complete nor permanent and it may
be modified at any time. At the request of their supervisor, an employee may be asked to
perform additional duties or take on additional responsibilities without notice.
https://tlrgroup.hrmdirect.com/employment/view.php?req=1406346&jbsrc=1014
