Overview
Job ID 2019-3038
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 30,000 homes in fifteen of the country’s fastest-growing markets, our residents appreciate the flexibility, freedom and convenience of living in a single-family home without the obligations of home ownership. Progress is committed to making the home rental process easy and enjoyable for the 100,000 residents we serve by empowering our team members and investing in innovative systems and technology.
Over the past three years our portfolio has doubled in size and we have added new executive leadership, including the recent appointment of Charles “Chaz” Mueller to Chief Executive Officer. We see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
Progress Residential has a national footprint with our executive office located in Dallas, Texas, our corporate office in Scottsdale, Arizona and regional offices in Atlanta, Charlotte, Dallas, Houston, Indianapolis, Jacksonville, Las Vegas, Memphis, Miami, Nashville, Orlando, Phoenix, Raleigh, Sarasota, and Tampa.
POSITION SUMMARY
The Make Ready Manager is a member of the Property Management team and is responsible for the management and oversight of the make ready process for initial and ongoing turns. The Make Ready Manager leads a team of associates and manages a vendor base within their Metro Service Area (MSA). The Make Ready Supervisor is responsible for a number of key performance indicators including resident satisfaction, cycle times, adherence to budget and associate and vendor performance.
ESSENTIALFUNCTIONS
- Oversee all Make Ready activities (both initial and ongoing) in their assigned MSA
- Ensure timely completion of all unit turns across the portfolio to minimize downtime and maximize rental revenue
- Manage appropriate staffing, contractor and vendor levels as necessary to minimize downtime and maximize rental revenue while controlling costs
- Ensure all assigned rent ready units meet quality control guidelines
- Manage quality control program and reporting system
- Perform ongoing training of associates on newly developed process and procedures
- Responsible for cost control and performing unit turns within budget
- Responsible to comply with the Company’s national procurement policy and program
- Manage semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of tenancy
- Responsible for accurate tracking and reporting of all work
- Ensures all workplace safety standards and practices are upheld
- Assists in creation and circulation of weekly, monthly, quarterly and annual reporting by making sure all information pertaining to duties is accurately reported or updated
- Ensures all properties are compliant with local, state and federal health and safety
- Supervision of staff, set goals and holds associates and vendors accountable for results
- Performance management of personnel including, reviews, corrective action, mentoring, development and performance improvement plans.
QUALIFICATIONS
- High School graduate required
- 5 years or more years of experience as a senior superintendent, regional maintenance supervisor or production home customer service manager; regional or director level experience preferred
- Experience in managing multiple staff members over a geographic region
- Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation Systems as they relate to residential homes
- Mastery of general UBC building codes and rental property health and safety regulations
- Excellent oral and written communication Ability to work efficiently and to multi-task
- Proven record of working independently and with minor supervision
- An effective team player with a positive attitude
- Must have a valid Driver’s License in the working state
- Ability to work flexible hours which may include some weekends
- Bi-lingual a plus
- Basic computer skills. Experience in Excel, Word, Outlook and Yardi Voyager preferred.
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
- In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
- We offer competitive compensation, including a performance-based bonus.
- Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, and 9 paid holidays.
Closing Statement:
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.
