Job details
Salary $40,000 – $45,000 a year
Job Type Full-time
Number of hires for this role 6
Qualifications
- driver license (Required)
- US work authorization (Required)
- High school or equivalent (Preferred)
BenefitsPulled from the full job description
Health insurance
Dental insurance
401(k)Paid time off
Vision insurance
Full Job Description
American Rent-A-Car is seeking a Manager to join our company. We are looking for someone that can help us grow this location. We are looking for someone who cares about customer service and take our business to the next level.
Our manager will be assisting other store team members with their task and assuring that they are performing their job well. Assisting with the flow of service in the airport.
Manager Job duties:
- Have store opened/closed each day at correct times
- Answer phones and take reservations
- Open/close rental agreements
- Handling ALL paperwork for after hours rentals
- Delegate tasks to employees
- Assist other store employees with their work, if need
- Assist with training and evaluations of trainees, new employees and yearly reviews
- Interacting with customers with their needs, suggestions and complaints
- Marketing your store. This includes calling potential customers, visiting local businesses, faxing and emailing
- Collecting money for damage, extra mileage, smoking, excessively dirty
- Get our claims department all needed paperwork when damage occurs and long term rental information
- Contact HR with any issues, new hires, uniforms, time off request, etc.
- Making calls on customer service.
- If you notice we are way high or low, inform our rates department so they can get it adjusted. This needs to be done on a daily basis as a minimum
- Each morning identify all rental cars that are supposed to be on the lot, make sure no new damage or theft has occurred overnight
- Check the flow of the store from time to time
- Communicate with upper management regarding the sales, employees and other important matters/information
- Wash and maintain vehicles. This includes identifying new damage, smoking, rotating tires, pulling oil change reports, changing light bulbs, changing wiper blades, getting vehicles fixed – body damage or mechanical, getting oil changes done, identifying when vehicles need new tires, etc.
- Maintaining office – cleanliness of inside and outside of office
Qualifications:
- Customer Service experience
- MUST have management experience
- Ability to multi task
- MUST be at least 21
- MUST have a valid drivers license
- As an ABM you have to know and understand our policies, You also need to think outside the box mentality and not count hours.
- An Assistant Branch Manager always has to be available to answer the call as we are open 24 hours a day 7 days a week, We are also open every holiday and weekends.
- You have to treat the business like its yours and always have a positive attitude.
- We are very involved in the business as it is in-terminal and have to understand to report to the corporate office daily in a reporting mechanism and a daily phone call to our President, Vice President.
- You have to be available to travel at a moments notice to our corporate office or other airport locations for training purposes or meetings.
- Have to be open to changing polices and teaching their staff on the spot on new procedures.
- We are looking for someone with a outside the box mentality and a CAN-DO ATTITUDE.
Benefits:
- Paid vacation after a year employment
- Discounted rentals
- Ability to earn more money when selling insurance and upgrades
- After a probation period, pay increase and possible bonuses depending on the growth of the store
The compensation is very well and it breaks downs as follows:
- Salary $43,000 – $47,000 Depending on previous experience
- The Bonus is set up as a yearly Bonus up to $10,000 that’s paid out quarterly and breaks down as follows.
- Overtime reduction
- Hiring employees and training
- Opening local branches and going after insurance replacement business
- Upsells – Upgrades on car classes, prepaid fuel, roadside assistance, coverage options (CDW) (IDW), and many other items
- Cost reduction in supplies
- Maintaining the fleet so we can make a profit after the rental life of a car
- Customer service matrix is met and reviews 4 stars and above
- MAXIMIZING EVERY OPPORTUNITY EVERY DAY AND PERFORMING 110 PERCENT EVERYDAY.
PLEASE DON’T APPLY IF YOU HAVE A LOT GOING ON IN LIFE AND HAVE A LOT OF REQUESTS IN TIME OFF.
We don’t want to sound like we don’t care about anyone’s life but we operate a demanding business and requires someone to build upon it and create a dream team which can be further expanded upon.
Job Type: Full-time
Pay: $40,000.00 – $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Commission pay
COVID-19 considerations:
We are located inside the Tampa International Airport, so all customers and employees are required to follow the Federal Mandate to wear a mask at all times.
Education:
- High school or equivalent (Preferred)
License/Certification:
- driver license (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
